Nice clean and updated hotel. Friendly staff. Walking distance to many restaurants. Good size rooms that are quiet. Breakfast is standard for Hampton hotels. 24 / 7 coffee and tea bar is a nice touch.
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c0pperg
Home away from home is no longer.
Review of Hampton Inn Greenwood
Reviewed 11 Jul 2023
I’ve been staying at this location for 20 years. Always my go to place. This last stay disappointed. The carpet in the room had huge stains. The shower had built up gunk. I am not a fan of the new dispensers for shampoo, conditioner, and body soap. I see this as a safety and health issue. There was trash under the AC unit.
Date of stay: July 2023Trip type: Travelled on business
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Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this review
Responded 12 Jul 2023
Thank you for staying with us here at The Hampton Inn Greenwood. Your review helps us to see areas where we need to grow and commend our staff on great service. Please accept our sincerest apologizes for the cleanliness issues you experienced during your recent stay. I have directed these unsatisfactory issues to our housekeeping department for correction action. I am sorry to hear that you are disappointed with our updated soap dispensaries in the bathroom. We have been directed by our Corporate Office to perform these updates among others. We thank you for being a loyal guest and we hope to keep serving your traveling needs in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (454)
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All reviews front desk great stay lobby area room was clean bagels cleanliness
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6 - 11 of 454 reviews
Michael C
Charlotte, North Carolina
273
Date of stay: July 2023
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this reviewResponded 9 July 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I am delighted to hear that our staff was welcoming, and the hotel was clean during your stay. Thank you for your wonderful comments regarding our breakfast and coffee bar. We thank you for choosing us for your destination and look forward to seeing you again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
J W
2
Second time staying here, and both times were great. Our experience this time could have been costly and nasty, but thanks to Keisha, Jeremee, and ET (so?), this time was also fantastic.
Upon the end of a 2-day road trip with a child who could only talk about the pool when we got to the hotel, we found upon arrival that the pool was closed and would be for the duration of our 4-day-stay (due to circumstances beyond the hotel's control....but closed nonetheless.). I decided I'd "gird my loins" and prepare for a confrontation on cancelling the rest of my stay, as a stay that long with a child and no pool would be unbearable. The staff was accomodating, understanding, and friendly! Such a wonderful encounter in these times!
The hotel, on both visits, was clean, quiet, and comfortable. The breakfast was excellent. Had it been just me staying, I wouldn't have left. Richard, who was at the desk at check-in was also friendly and helpful.
I will definitely stay at the Hampton when I'm in the area again and also look for a Hampton when traveling to other venues. Thanks for turning a difficult situation into a positive one!
Room tip: Stay here! But always call ANY hotel if there's an amenity you're particularly interested in, as thingschange.
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this reviewResponded 25 June 2023
On behalf of the entire staff of The Hampton Inn Greenwood, I want to thank you for choosing to stay with us! We strive to make sure that each guest goes away with a memorable stay, and we are happy to hear that yours was satisfactory. At this time, we are optimistic and hopeful that our pool will be back to DHEC standards soon and appreciate your patience with us. We are happy to hear that Jeremee, Keisha, Richard, and ET offered exceptional customer service. I am delighted to hear that your visit was clean, quiet, and comfortable. Thank you for choosing to stay with us, we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MarkERoss
Richland, South Carolina
157
Having stayed at this hotel many times over many years, this was by far the best. The hotel room and breakfast area were much improved over years gone by. Front desk service was friendly and efficient. Top notch experience.
Date of stay: May 2023
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this reviewResponded 9 May 2023
On behalf of the entire staff of The Hampton Inn Greenwood, I want to thank you for choosing to be one of our most frequent guests! We strive to make sure that each guest goes away with a memorable stay, and we are happy to hear that this experience was an improvement to your past stays. As a team, we are constantly working on how we can improve each guest' experience. Thank you for choosing to be a frequent guest and we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gregory H
1
Anytime Jeramee was working the front desk he was absolutely amazing and helpful on multiple occasions. His customer service skills are EXCELLENT! There were a few days we worked in the lobby area and he took it upon himself to bring us bottles of water and checked on us to see if we needed anything. I stayed at this hotel for 2 separate 2 week sessions and his customer service was superb throughout my entire stay.
Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this reviewResponded 25 April 2023
On behalf of the entire staff of The Hampton Inn Greenwood, I want to thank you for choosing to stay with us. We strive to make sure that each guest goes away with a memorable stay and we are happy to hear that each of your stays were satisfactory. We are happy to hear that Jeremee offered exceptional customer service. Thank you for choosing to come back and stay with us and we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NyloracT
21
I have stayed at the Hampton in Greenwood, SC twice in the month of April. The first time was ok and the 2nd was a slight problem with the hot water and a "musty/old" scent but other than that it was nice. The highlight of BOTH stays was the EXCEPTIONAL customer service provided by the MOD Jeremee. His service alone is enough to make me come back.
Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Lance, General Manager at Hampton Inn Greenwood, responded to this reviewResponded 21 April 2023
On behalf of the entire staff of The Hampton Inn Greenwood, I want to thank you for choosing to stay with us during the month of April. We strive to make sure that each guest goes away with a memorable stay and we are happy to hear that each of your stays were satisfactory. At this time we are undergoing a change in Management and are currently working on the improvement of the hotel. Thank you for bringing the issues you mentioned to our attention and please be assured that our team is working on putting a plan in place to correct each issue. We are happy to hear that Jeremee offered exceptional customer service. Thank you for choosing to come back and stay with us and we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC