We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Patrick H
Washington DC, District of Columbia

Dated and Dismissive

3.0 of 5 bubblesReviewed 20 Jan 2024
The hotel was clean but dated, do not expect anything more than just a room.

The morning of arrival, seeing there were suites available, I reached out to the hotel to ask about the possibility of an upgrade to one of the suites given my Titanium Elite status, but was told they do not offer upgrades until arrival but would note my request. Later that day I received a notification my room was ready, but it was a regular King room, no upgrade. The hotel was nearly empty but this property was unwilling to offer any type of upgrade.

Given the holiday season, the lounge was closed Dec. 22 - January 2nd. They did not even offer any type of grab and go waters or snacks. Additionally the hotel did not offer anything to make up for the lounge being closed, no points or any type of food and beverage credit.

Overall, in and of themselves these things are all small but added together show a lack of care for their customers.

If you need a clean place to lay your head for the night and just that, you’ll be pleased. If you are expecting a Marriott up to Marriott standards you will be disappointed.

The rooms are dated and small, the staff has no interest in providing elite level benefits and going above and beyond is out of the question. There are much better hotels in the area for the price if you are looking for something a little more than just a clean bed.
Date of stay: December 2023
Trip type: Travelled solo
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this review
Responded 20 Jan 2024
Dear K7277VCpatrickh,

Thank you for your sharing your candid review. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are also sorry for the concerns you outlined; we will address this with the appropriate individuals to ensure a better guest experience going forward. We certainly understand the frustration you must have felt and are very grateful for your patience.

On a positive note, we appreciate your comments about our well-maintained property. Thank you again for your loyalty to our brand, and we hope to regain your trust and welcome you back for the flawless experience you deserve.

Regards,
Nicole Carr
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$210
  • Expedia.com
    $204
  • Hotels.com
    $203
  • Vio.com
    $204
0.7 km from Greenville Marriott
Free Wifi
Free parking
$202
No prepayment needed
  • Priceline
    $202
  • Expedia.com
    $202
  • Hotels.com
    $201
5.7 km from Greenville Marriott
Free Wifi
Free parking
$346
Fully refundable
No prepayment needed
  • Westin.com
    $350
  • Skyscanner.com
    $333
  • Hotels.com
    $349
13.0 km from Greenville Marriott
Free Wifi
Restaurant
$235
  • Priceline
    $235
  • Expedia.com
    $233
  • Vio.com
    $233
13.3 km from Greenville Marriott
Free Wifi
Breakfast included
Exterior
$241
  • Aloft.com
    $241
  • Priceline
    $239
  • Expedia.com
    $241
13.0 km from Greenville Marriott
Free Wifi
Pool
$203
  • Priceline
    $198
  • Tripadvisor
    $197
  • Hilton Garden Inn
6.1 km from Greenville Marriott
Free Wifi
Pool
Exterior
$206
  • Priceline
    $200
  • Skyscanner.com
    $153
  • Expedia.com
    $206
7.2 km from Greenville Marriott
Restaurant
Room service
$279
  • Priceline
    $279
  • Skyscanner.com
    $267
  • Expedia.com
    $277
13.3 km from Greenville Marriott
Free Wifi
Pool
$336
Fully refundable
No prepayment needed
  • Expedia.com
    $322
  • Hotels.com
    $307
  • Skyscanner.com
    $322
2.3 km from Greenville Marriott
Free Wifi
Free parking
$220
  • Wyndham
    $220
  • travelup.com
    $195
  • Priceline
    $220
7.3 km from Greenville Marriott
Free Wifi
Free parking
View more hotels in Greenville
Reviews (289)
Filter reviews
289 results
Traveller rating
131
99
32
17
10
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
131
99
32
17
10
Show reviews that mention
All reviews front desk would stay here again beds were very comfortable southern hospitality monty marion thermostat television conference starbucks
Selected filters
Filter
Updating list...
4 - 9 of 289 reviews
Reviewed 10 October 2023

Spent one night at the Greenville Marriott in October.

The staff here is excellent. Front desk, restaurant, bar and bellmen were all very helpful.

Our room was okay but overall the hotel looks very tired. Lots of wear & tear. The rooms and halls can be a little dark as they use low wattage LED & florescent bulbs. The bathroom was very dimly lit.

There's no restaurants in walking distance and the hotel restaurant is not very good.

Although the front desk said I'd received my points for the stay, I never received them.

This is a very busy hotel frequented by BMW, Michelin and other local businesses so I'm guessing the Rama brothers don't spend a lot to make this the nice hotel this could be.

My tip? Stay in town. You'll have more fun and stay in a more modern hotel.

Room tip: Away from elevators
Date of stay: October 2023
    • Location
    • Rooms
    • Service
Thank LuvDaSun222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 10 October 2023

Dear LuvDaSun222,

Thank you for sharing your candid feedback. We are grateful for your acknowledgment of the attentive hospitality you received. However, we are truly sorry to hear that certain aspects of your visit did not meet your expectations. We will look into the concerns you raised as we are continually striving to ensure a flawless visit for every guest. We appreciate your loyalty to the Marriott brand and hope to have the opportunity to welcome you back in the future, offering an improved and enhanced experience.

Regards,
Nicole Carr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2023

I spent one night at the Greenville Marriott in July. Checked in on Sunday night and selected the 1,000 points instead of food gift as I had access to the lounge for dinner/snacks/drinks. Room was okay but hotel overall looking tired. The air ran all night and never got below 72; I reported to the desk at 5 p.m. after checking in and was assurred it would be investigated. It was hot so the system may have been overloaded.

Turned on the shower the next morning and brushed my teeth. Water was pooling as the drain did not work. I took a wash cloth and propped the drain open so it would drain.

Reported to the desk at check out about the air and the drain. Manager came over and apologized. Offered 9,000 points as a consolation which was nice.

As of today, and mulitple calls and emails, I have never received my 9,000 points nor the 1,000 points welcome gift. I am about to give up on Marriott as this is happening way too often with points never being credited.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank morris c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 5 August 2023

Dear morrisc782,

Thank you for your loyalty to our brand and for your review. We are sorry for the issues with the HVAC unit in your room and for the inconvenience caused to you in the bathroom. Although our team was considerate of your concerns and even offered compensation, we apologize that you have not yet received the promised points. As we are unable to find reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. Thank you again, and we wish you safe travels.

Regards,
Nicole Carr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2023

We've been traveling across the country and have not had a better experience anywhere! the atmosphere is calming, elegant, exotic, and gorgeous! But more than that are the people! Genuine and caring, everyone greeted us with a smile and a friendly word. This isn't a facade of southern hospitality--these are truly happy people who love their jobs and care about each other and those who visit. The staff at the restaurant was knowledgeable and helpful with our questions on ingredients. We can't thank you enough.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank EowynRoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 15 April 2023

Dear EowynRoh,

Thank you for taking the time to post your comments regarding your recent stay at the Greenville Marriott. Your compliments were a pleasure to read. We're delighted to learn you were thoroughly spoiled by our team. We will be sure to share your fantastic compliments with the entire staff. We appreciate your review and look forward to having you as our guest again.

Regards,
Nicole Carr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2022 via mobile

As always, we received exemplary service and accommodation at the Greenville Marriott. Our room, and dining service, were of high standards. Our arrival began with a personal welcome by Front Office Manager Mr. Marion Brayboy who was available and a hospitable presence during our four day stay. He is a great team leader.

Date of stay: September 2022
Trip type: Travelled with family
Thank DustyReader
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 18 October 2022

Dear DustyReader,

Thank you for choosing the Greenville Marriott and your loyalty to our hotel. We are glad to read your comments about the great service you received from our associates. All our team members are dedicated to going the extra mile in taking care of guests. Please be assured we will pass on your compliments to everyone. It was our pleasure to serve you, and we look forward to having you back with us again in the future.

Regards,
Marion F. Brayboy Jr.
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022 via mobile

I stayed here one night for a conference. The hotel is a little older, but still very clean and comfortable. The front lobby staff were very cheerful and kind, which is a breath of fresh air. I love the shampoo and conditioner Marriott carries in the room. Conveniently located right off the highway and close to many restaurants and Starbucks. Ample free parking. I would stay here again.

Date of stay: September 2022
Trip type: Travelled on business
Thank B6383SAamandam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 10 October 2022

Dear B6383SAamandam,

Thank you for being our guest at the Greenville Marriott while here for a meeting. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our immaculate accommodations, convenient location, excellent customer service, and the many amenities we offer. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit to Greenville.

Regards,
Marion F. Brayboy Jr.
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews