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Greenville, South Carolina

Excellent Except for Size of Beds

4.0 of 5 bubblesReviewed 30 Dec 2021via mobile
We stayed here for a quick overnight with our 2 kids and dog. The staff was super friendly, and the property was clean and well maintained. My only complaint is the size of the room and beds. These were the smallest “double” beds we’ve ever encountered. We joke that we managed to squeeze onto twin beds. We won’t be staying here again for that reason; however, if you aren’t traveling as a young family in a single room, I highly recommend this Marriott property.
Date of stay: December 2021
Trip type: Travelled with family
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Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this review
Responded 1 Jan 2022
Dear Cruiser19796242842,

Thank you for writing a review of your recent visit and also for recommending us to fellow travelers. We are thrilled you enjoyed your stay at the Greenville Marriott and your comments regarding our accommodations and staff were wonderful to read. We look forward to sharing your compliments with our team. We value your feedback and hope to see you again soon.

Sincerely,
Kenya Smith
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 October 2021 via mobile

This hotel is impressive from outside when you enter. The staff was nice, checkout was easy.
We got a king size bed which is comfortable. Nice large TV, but limited channels. Could not get the Red Sox/Astro game which is Fox sports channel.
The bathroom is on the old side and the shower area was not as clean (soap scrum on walls) as we would like it to be, especially when the room is over $260.00 for the night. The soap is a joke too. It has to be the smallest soap we ever experienced. We stayed at 27 Marriot’s this summer and they had better bathrooms than our room.
We did like the HVAC system, because it was fairly quiet and built into the wall.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank movingtraget7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 23 October 2021

Dear movingtraget7,

Thank you for your comments regarding your stay with us. While we are glad you enjoyed so many aspects of our stay, we are sorry to hear we missed meeting some of your expectations. We have communicated your concerns to our management team as we are continually striving to enhance our guest experience. We hope you will give us an opportunity to provide you with a more gratifying stay on your next visit.

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2021

We have stayed here several times over the last 8 years and are never disappointed. Yes, there are newer and more up-to-date places to stay, but we keep coming back because of the awesome staff. Maria, Ken and Josh at the restaurant were great to have as servers. Marion was awesome at the front desk and Monty was a great driver to and from the airport and BMW center. We were in contact with several other employees. Everyone we had any contact with was so friendly and made us feel like we were not only valued customers, but family.

Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
Thank BoardingPass824950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 6 September 2021

Dear BoardingPass824950,

Thank you for your heartwarming review of the Greenville Marriott and for your loyalty to our hotel. We strive to provide our guests with the warmest hospitality and most efficient service, so we are pleased to know we always exceed your expectations. Your compliments will be shared with the team members you mentioned to let them know that their hard work has not gone unnoticed. We appreciate your business and look forward to serving you again in the future.

Sincerely,
Kenya Smith
Front Office Manager

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Reviewed 18 August 2021 via mobile

Nice place - clean - service was good not great but I’m sure like everyone else company’s are short handed - I would definitely stay again if I was ever in that area. The pool was relaxing and a great size it was also open until 11 pm. There is no valet but it’s a short walk to a well lit parking lot.

Date of stay: August 2021
Trip type: Travelled solo
Thank miguels554
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 18 August 2021

Dear miguels554,

Thank you for being our guest at the Greenville Marriott. We enjoyed reading your review and learning about the highlights of your stay. It was a pleasure to have you as our guest and we hope to see you again soon on your next visit to Greenville.

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021 via mobile

We usually stay here when we come to the Greenville area to see family once or twice a year. For this trip our flight was to get into GSP very late and the shuttle driver and late night manager agreed to stay late to pick us up for a flight that was not due until midnight. Due to storms in Dallas our flight was delayed an additional three hours and I called the front desk to update them on our ever changing status.
Kudos to Marion, Leeann, Shannon for their great customer service; talked with others but don’t recall the names. The staff here is always nice friendly and very accommodating.
The room is always nice, clean and comfortable.
We will be back on our next trip to GSP.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank AdvtrTrvlr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather Cardone, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 4 August 2021

Dear AdvtrTrvlr,

Thank you for choosing to stay at the Greenville Marriott. We are glad to know you enjoyed your overall stay with us, and you were especially pleased with our outstanding service. It is very kind of you to appreciate Marion, Leean, Shannon for their efforts, and we will surely share your comments with our team. We also appreciate you mentioning our comfortable rooms. Thank you again for your feedback, and we look forward to your next visit.

Sincerely,
Kenya Smith
Front Office Manager

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Reviewed 9 July 2021 via mobile

I give the hotel staff 5 stars, but the hotel itself is maybe 3 stars. Marriott needs to do some updating. The hallway to our room was musty. The furniture is outdated. The staff is super friendly and helpful. I just wish the building reflected the quality of the staff.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank K J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Greenville Marriott, responded to this reviewResponded 10 July 2021

Dear K J,

Thank you for staying at our hotel. We were pleased to read you enjoyed your overall stay, especially the courteous service provided by our associates. However, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon.

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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