The staff is what made the property amazing - don't get me wrong, everything is great, but the staff wants to make sure you have a great visit. Always a smile and always available to assist/answer questions.
This was our first trip since COVID, and the 2nd hotel out of 3 we stayed at. By far the best experience, we felt very safe.
Rooms were great, gym great, amenities great, breakfast great. Highly recommend.
Dear Merrill L,
Thank you for taking the time to write about your experience at the Greenville Marriott. We take great pride in delivering excellent service so reviews like yours assure us that we are meeting that goal. Our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. We are also pleased you loved your room and the amenities we offer. Thank you for your kind recommendation and we hope you will choose to stay with us again on your next trip to Greenville.
Sincerely,
Kenya Smith
Front Office Manager
My husband and I recently stayed here for over a week. I cannot say enough nice things about this property. The rooms were big and clean. The staff was very careful about wearing their masks. The breakfast food was delicious with reasonable portions and they got every order right, every time. The location is right next to the interstate and is about a 15-minute drive into downtown. The attitude of the staff was a big plus for us. There was nothing that we asked for that they did not find a way to accommodate. If they couldn't do something they always said, "Well, I can't do that for you, but I can do this." That is the cardinal rule of good customer service. When I needed to start my online work at 5:45 a.m. they found an empty conference room for me to use so my husband could sleep. When my our schedules were complicated, they let us take our breakfasts to-go every morning for four straight days. Thank you to the front desk staff who learned our names after day #1 and actually read our Marriott Bonvoy profile & saw that we like foam pillows and extra towels. It was all waiting for us when we checked in. No other Marriott property has ever done that. Rebecca, Marion, Dale and Kenya, you are wonderful. Thank you to the breakfast staff who memorized all our meal preferences by day #2. Becki, Terri and Danielle, you three were a bright spot in our mornings. We can't wait to stay here again!
Dear carpediemejc,
Thank you for your very generous review. We are thrilled to read how much you enjoyed your stay with us, and your compliments are truly appreciated. Thank you again for your nice remarks about our staff. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. It is also nice to know you loved our location as well as our accommodations. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Greenville Marriott for another outstanding visit.
Sincerely,
Kenya Smith
Front Office Manager
I stay at this property at least once a month for 2 to 3 days. This property closed for a few weeks and reopened the end of the last week of May. My first return was 3 days later. I was the first to be in the room since the reopening, so it was totally sanitized. Since the concierge lounge for qualifying Bonvoy Elite members is closed, alternatives were provided at the front desk with a wide assortment of fruit, snacks, breakfast items including frozen breakfast sandwiches, juices and water. Occupancy was low the 3 times I have been there since May 31 as many of the nearby offices that provide guests are not back to normal of course. In good times and bad times, this is a great property to stay.
Dear BillH2397,
We are grateful for your loyalty to our hotel. We are doing our best to make our guests feel safe and comfortable, so it is delightful to know that this is apparent in your experience. It is always a pleasure having you as our guest, and we look forward to your next stay at the Greenville Marriott.
Sincerely,
Kenya Smith
Front Office Manager
the room was large, bed was comfy, We were conveniently two blocks away from "restaurant row". My roommate had gotten food poisoning before we got there.
the staff let her have all the toilet paper and towels she wanted.
Dear Bfrey517,
Thank you for being our guest at the Greenville Marriott. We are thrilled to know you had a great stay and that you loved our spacious, clean rooms with comfortable beds. We are also pleased to read that you liked our location near the restaurants and devoted staff. It was a pleasure hosting you, and we look forward to your next visit!
Sincerely,
Kenya Smith
Front Office Manager
This trip was a mixture of business and family. We had a late flight and the hotel picked us up. The driver was amazing and very helpful. The staff was just great. Our room had some hiccups. Getting in late and being tired we just went to bed. The next day when we notified the staff, they went out of their way to make things right. Everyone we encounter at this hotel get 10 stars form me. This was the best breakfast we had at a hotel in a long while. We would be glad to stay here again in the future.
Dear 600priscillaw,
Thank you for taking the time to write about your experience at the Greenville Marriott. We take great pride in delivering excellent service, so reviews like yours assure us that we are meeting that goal. Our staff is committed to making sure that our guests enjoy their stay, so we appreciate you acknowledging their efforts. It is also a delight to know you loved the delicious breakfast we serve. Whether you return for work or leisure, we look forward to welcoming you back soon!
Sincerely,
Kenya Smith
Front Office Manager
