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carpediemejc
Gainesville, Florida

One of the best hotel stays I've had in a long time!

5.0 of 5 bubblesReviewed 19 Nov 2020
My husband and I recently stayed here for over a week. I cannot say enough nice things about this property. The rooms were big and clean. The staff was very careful about wearing their masks. The breakfast food was delicious with reasonable portions and they got every order right, every time. The location is right next to the interstate and is about a 15-minute drive into downtown. The attitude of the staff was a big plus for us. There was nothing that we asked for that they did not find a way to accommodate. If they couldn't do something they always said, "Well, I can't do that for you, but I can do this." That is the cardinal rule of good customer service. When I needed to start my online work at 5:45 a.m. they found an empty conference room for me to use so my husband could sleep. When my our schedules were complicated, they let us take our breakfasts to-go every morning for four straight days. Thank you to the front desk staff who learned our names after day #1 and actually read our Marriott Bonvoy profile & saw that we like foam pillows and extra towels. It was all waiting for us when we checked in. No other Marriott property has ever done that. Rebecca, Marion, Dale and Kenya, you are wonderful. Thank you to the breakfast staff who memorized all our meal preferences by day #2. Becki, Terri and Danielle, you three were a bright spot in our mornings. We can't wait to stay here again!
Date of stay: November 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Team Marriott, Other at Greenville Marriott, responded to this review
Responded 20 Nov 2020
Dear carpediemejc,

Thank you for your very generous review. We are thrilled to read how much you enjoyed your stay with us, and your compliments are truly appreciated. Thank you again for your nice remarks about our staff. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. It is also nice to know you loved our location as well as our accommodations. We are grateful for your excellent feedback and cannot wait to welcome you back soon to Greenville Marriott for another outstanding visit.

Sincerely,
Kenya Smith
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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22 - 27 of 290 reviews
Reviewed 11 July 2020

I stay at this property at least once a month for 2 to 3 days. This property closed for a few weeks and reopened the end of the last week of May. My first return was 3 days later. I was the first to be in the room since the reopening, so it was totally sanitized. Since the concierge lounge for qualifying Bonvoy Elite members is closed, alternatives were provided at the front desk with a wide assortment of fruit, snacks, breakfast items including frozen breakfast sandwiches, juices and water. Occupancy was low the 3 times I have been there since May 31 as many of the nearby offices that provide guests are not back to normal of course. In good times and bad times, this is a great property to stay.

Room tip: Odd number rooms on the upper floors afford a good view of the distant mountains
Date of stay: July 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank BillH2397
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Other at Greenville Marriott, responded to this reviewResponded 11 July 2020

Dear BillH2397,

We are grateful for your loyalty to our hotel. We are doing our best to make our guests feel safe and comfortable, so it is delightful to know that this is apparent in your experience. It is always a pleasure having you as our guest, and we look forward to your next stay at the Greenville Marriott.

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

the room was large, bed was comfy, We were conveniently two blocks away from "restaurant row". My roommate had gotten food poisoning before we got there.
the staff let her have all the toilet paper and towels she wanted.

Date of stay: February 2020
    • Location
    • Rooms
    • Service
Thank Bfrey517
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Front Office Manager at Greenville Marriott, responded to this reviewResponded 15 March 2020

Dear Bfrey517,

Thank you for being our guest at the Greenville Marriott. We are thrilled to know you had a great stay and that you loved our spacious, clean rooms with comfortable beds. We are also pleased to read that you liked our location near the restaurants and devoted staff. It was a pleasure hosting you, and we look forward to your next visit!

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

This trip was a mixture of business and family. We had a late flight and the hotel picked us up. The driver was amazing and very helpful. The staff was just great. Our room had some hiccups. Getting in late and being tired we just went to bed. The next day when we notified the staff, they went out of their way to make things right. Everyone we encounter at this hotel get 10 stars form me. This was the best breakfast we had at a hotel in a long while. We would be glad to stay here again in the future.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank 600priscillaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Front Office Manager at Greenville Marriott, responded to this reviewResponded 4 March 2020

Dear 600priscillaw,

Thank you for taking the time to write about your experience at the Greenville Marriott. We take great pride in delivering excellent service, so reviews like yours assure us that we are meeting that goal. Our staff is committed to making sure that our guests enjoy their stay, so we appreciate you acknowledging their efforts. It is also a delight to know you loved the delicious breakfast we serve. Whether you return for work or leisure, we look forward to welcoming you back soon!

Sincerely,
Kenya Smith
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020

Can not say enough about this Hotel. Came into town to pick up a new car from the BMW Performance Delivery Service. BMW is closely affiliated with this hotel. Their airport shuttle was waiting at baggage door for transport to the Hotel. Check in was simple and quick. Dinner was exceptional not only because the food was well prepared and professionally severed but because there was no rushing. Each course was served with plenty of time to enjoy. Breakfast was a repeat - good food served at an enjoyable pace. Rooms were clean and well appointed. Luggage was taken to the room and loaded the next morning into transportation to BMW. As a Hilton Diamond member is making think of switching preferred Hotel chains.

Date of stay: February 2020
    • Value
    • Location
    • Service
3  Thank Andy O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Front Office Manager at Greenville Marriott, responded to this reviewResponded 29 February 2020

Dear disgusted012,

Thank you for sharing your great experience at the Greenville Marriott with fellow travelers. We are fortunate to be located so close to BMW, so many of their guests stay here before or after the driving experience to enjoy all that the hotel has to offer. We love to hear when our guests have such a great stay and that our refreshing accommodations, exceptional service, and delicious food we serve were to their liking. Thank you again for your feedback, and we look forward to seeing you on your next visit to Greenville.

Sincerely,
Kenya Smith
Front Office Manager

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Reviewed 28 February 2020

After a very late flight, in fact we arrived 8am the next day, they still kept our rooms open and despite only having 47mins in there to shower and tidy up. They rushed me through and had a free car to take me to my destination as soon as I needed it.

100% stay here ..... Greenville is more like smallville but beautiful and suburban - great food and the country is on your doorstep and all around you .

Room tip: Booking. com for offers
Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
2  Thank stephengjohns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Front Office Manager at Greenville Marriott, responded to this reviewResponded 27 February 2020

Dear stephengjohns,

Thank you for your excellent review of the Greenville Marriott. We are pleased to know that our associates went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time to recognize the successful efforts of our team. We look forward to welcoming you back the next time you are in the area.

Sincerely,
Kenya Smith
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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