After a very late flight, in fact we arrived 8am the next day, they still kept our rooms open and despite only having 47mins in there to shower and tidy up. They rushed me through and had a free car to take me to my destination as soon as I needed it.
100% stay here ..... Greenville is more like smallville but beautiful and suburban - great food and the country is on your doorstep and all around you .
Dear stephengjohns,
Thank you for your excellent review of the Greenville Marriott. We are pleased to know that our associates went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time to recognize the successful efforts of our team. We look forward to welcoming you back the next time you are in the area.
Sincerely,
Kenya Smith
Front Office Manager
My husband and I were at the hotel for BMWs performance delivery pickup. We had a very early flight and were picked up at the airport by an extremely friendly and welcoming hotel employee within 15 minutes. When we arrived we were able to get our room immediately-which was so accommodating because we were so tired. They were able to get some distilled water for my husbands CPAP for us as well.
We had a snack/appetizers in the dining room in the late afternoon and some dinner later. Shout out to our server Maria who took care of us for both meals. Such a sweet person and great server. She made our meals very enjoyable! The food was very good for both meals.
I have nothing but positives to say about our experience aft my the hotel. Especially the friendly and accommodating staff. I would definitely stay at this Marriott again!
Dear dbjbs,
Thank you for choosing to stay with us at the Greenville Marriott while you were here for BMWs performance delivery pickup. We are delighted you rested well in our comfortable accommodations and that our team, especially Maria, took excellent care of you. It is also nice knowing you enjoyed the food we serve. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Thank you again and safe travels.
Sincerely,
Kenya Smith
Front Office Manager
I’ve stayed here on business at least 6x per year for past 7 years. Last time was in Dec. ‘19. That will be my last visit. As a Marriott Platinum/Titanium member, I was very dissapointed. The hotel needs badly an update. The rooms are dated and old, not up to the Marriott standards for the price. The concierge lounge food? i’ve had better coffee and food at a Wawa gas station than at this concierge lounge! The coffee is disgusting and the food is stale and selection is horrible! Honestly, invest some money to fix these things or you’ll keep losing business. Get an M Lounge downstairs. Update the rooms with new furniture, rugs,and for new technology needs. This hotel has a lot of potential. But as of right now it’s not worth it for me anymore. I’ll book somewhere else when I have to travel to Greenville in the future.
Dear JayMoli,
Thank you for your loyalty to our hotel and for choosing us for your business trips. We are sorry you were disappointed with the overall condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. In the meantime, we will address your concerns with our housekeeping and maintenance teams to attend the areas that need improvements. We also apologize for not meeting your expectations with the food we offer. Based on your comments, we will certainly follow up with our food and beverage team to see where we can do better. Thank you once more for being a valued Marriott Bonvoy member, and we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us.
Sincerely,
Kenya Smith
Front Office Manager
We stayed at this Marriott as a huge family group the week of Christmas and it was AWESOME! The staff were the friendliest and most helpful of all the Marriott staff out of every hotel I stayed at in 2019! They greeted us at the door with a smile. They went out of their way to make things right if something was amiss (minor stuff...life happens). The bride & groom for whose wedding we were staying in town to attend had a private reception in the hotel and it was also a great experience! The food was yummy and the staff was again very excellent!
Dear Bestmomintheuniverse,
It was a pleasure to host you and your family at the Greenville Marriott during Christmas week while attending a wedding in the area. We take great pride in delivering excellent service, so reviews like yours assure us that we are meeting that goal. Our staff is committed to making sure that our guests enjoy their stay, so thank you for appreciating their efforts. We hope you will choose to stay with us again on your next trip to Greenville.
Sincerely,
Kenya Smith
Front Office Manager
Directly off Interstate 85 Pelham RD Exit behind Michelin Headquarters.
Always well maintained, clean rooms, really quiet, great concierge level.
Friendly staff from the front desk, restaurant, Housekeeping & Concierge.
Beautiful property and plenty of outdoor walking / jogging areas.
Highly recommend this property. Hero1128
Marriot Platinum Elite Titanium for life
Dear Hero1128,
Thank you for your fantastic review and for all the wonderful things that you had to say about the Greenville Marriott. Our team works hard to deliver outstanding service along with clean, comfortable accommodations, and your comments are greatly valued by all of our associates. We also appreciate you pointing out our convenient location close to corporate headquarters such as Michelin and BMW and that it was ideal for your plans. Thank you once again for your loyalty to our brand and glowing recommendation, and we look forward to seeing you on your next visit to Greenville.
Sincerely,
Kenya Smith
Front Office Manager
