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Jolene E
Charlotte, North Carolina

Good value

4.0 of 5 bubblesReviewed 26 Mar 2024via mobile
Overall it was acceptable for a short amount of time for a great value. Certainly not the most immaculate or updated, but for this price and the extremely reasonable pet fee, I would say it met all of my expectations. Staff were friendly and helpful. Some nice other bonuses like a book and dvd lending library, pool, gazebo. My Room was right by the lobby and it was a little loud but quieted down by bed time which I appreciate. A nice desk/working space provided as well which was a good bonus for a short business trip. If I had to return for a short stay with my dog, I would return. Thank you!
Date of stay: March 2024
Trip type: Travelled on business
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Reviewed 26 November 2023 via mobile

We arrived early evening checking in went and desk clerk was very. Our one bedroom suite was spacious and a kitchen full freezer and refrigerator. The bed was a king and most comfortable. A large tv in the bedroom and smaller one in living room. We were able to use our Amazon fire stick in the living room tv. The hotel is pet friendly which is why we chose it. Also it is a straight shot across at red light to many shops and restaurants. This is convenient because the woodruff rd area can be very heavy traffic.
The only negatives were the tile part of the room flooring was apparently mopped with a dirty mop or water because it was extremely slick and appeared to have residue on it. The second thing is requested an hour later check out but we told no. We would stay here again for the comfortable bed !

Date of stay: November 2023
Trip type: Travelled as a couple
Thank 106denisej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2023

Everything about this hotel is awesome! Staff is exceptional and very helpful. Pet friendly is a huge plus too! we really hope to come back to the area and stay here again! parking was plentiful as well.

Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank X7534YOmarcusa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Candlewood Suites, General Manager at Candlewood Suites Greenville, an IHG Hotel, responded to this reviewResponded 27 May 2023

Dear X7534YOmarcusa,

We are happy you enjoyed our hotel, friendly service, and pet friendly accommodations! Thank you for providing the positive feedback and we look forward to welcoming you on your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2021 via mobile

Cockroaches ran across toothbrushes. Was dirty loud and totally grossed out by unwelcome cockroaches. Would have complained but had to catch flight.bed was comfortable. People were nice at check in. Floor was sticky. Should get a refund. Don’t stay until they clean crime top to bottom.

Date of stay: October 2021
Trip type: Travelled with family
Thank Jmjm14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Candlewood Suites, General Manager at Candlewood Suites Greenville, an IHG Hotel, responded to this reviewResponded 17 November 2021

Dear Jmjm14,

Thank you for bringing this to our attention. We are staffed 24 hours to tend to our guests requests and concerns. We do ask you let the hotel staff know of any issues so they may handle it right then and there. After the guest vacates the room and does not let them know, they cannot make it right. We are here to assist and ask to rely on us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2021 via mobile

The actual room is nice, had a kitchen area that seems good—we did not use it. The cleanliness of the room left much to be desired with dead and dying roaches on the floor. The shower had hair from previous guest or housekeeping. If cleaned it would be fine, it wasn’t clean.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank rgsiii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Candlewood Suites, General Manager at Candlewood Suites Greenville, an IHG Hotel, responded to this reviewResponded 4 October 2021

Dear rgsiii,

Thank you for providing feedback on your recent stay with us to assist us in improving our services. We apologize for failing to meet your and our expectations. We are staffed 24 hours to respond to any needs we may tend to. In the future, please make the hotel staff aware of any tasks they can complete to provide a better experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021

We arrived at this Candlewood Suites quite late in the night but Amber at the front desk was so kind to let us hold a room as we drove in late. The room is spacious like most Candlewood Suites, and there are plenty of amenities available if you need it. There is a lot of grass for dogs to use outside and this area of Greenville has a ton of shops and restaurants.

Date of stay: June 2021
    • Value
    • Rooms
    • Service
Thank Brian2113
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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