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Bobby J
Atlanta, Georgia

Management/Staff need training on customer service

2.0 of 5 bubblesReviewed 22 Oct 2023
The staff make you feel like you are hinderance to them. There is no concept of manners/pleasantries.

- Asked for a printout and was told there is a ridiculous fee of $0.25 per sheet. I paid over $500 for multiple nights, and you want to exploit me for a few pieces of paper?

- Asked if water could be billed to my room, the Asian gentleman on reception seemed quite annoyed with me like it was ME who was asking for something wrong. He made a big deal from something that should not have been a big deal.

- I am Wyndham Diamond. When I tried to check in at 2:15pm apparently there were still no rooms ready (seriously?)

- The cleaning was not daily. Loud Indian music being played in corridor whilst the cleaners are cleaning rooms.

Room for improvement at this place. It felt reasonably decent condition so I’m leaving 2* not 1*. Easy fixes otherwise it would be a 5*. Come on guys, step up.
Date of stay: October 2023
Trip type: Travelled solo
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17 - 22 of 959 reviews
Reviewed 3 October 2023

excellent service, staff was very accommodating. went above and beyond to ensure our stay was perfect.
We will definitely stay at this location again. There was 12 in our group and the staff kept us all close
Go Clemson

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank donnie d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2023

Beautiful property with excellent service 😀 !!! I would recommend to all with no shame. Very clean and quiet hotel. Furniture is so beautiful in the rooms, makes you feel as though you are at home...

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sunshinebrite12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023

Booked at 10:30 PM after attending a concert in Simpsonville. Got a great deal. Room was clean, property was safe and quiet. Great decision on my part. I was going drive the 2 hours home and instead went 10 minutes up the interstate.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Y9876YAchrisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2023

The staff was great. It was supposed to be a handicap room. It was on the second floor and 3/4 of the way down the hallway which I thought was too far for a handicap room. Did go to a nice restaurant in Greenville.

Date of stay: September 2023
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank timjsexton08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2023

First time staying at a Wyndham property as we got points for doing an ownership opportunity in Myrtle Beach. We usually stay at Hilton properties. We were very disappointed with the hotel. Trip advisor gave it 4 dot rating. The hotel was from the 1980s. Furniture we outdated, hotel had a bad smell to it, the bathroom shower had a rusty screw that my daughter almost hit.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sandy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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