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Reviews (811)
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Reviewed 5 July 2018

Stayed one night recently, and the hotel is in a good location, and was pleased with the hotel in general. Construction next door went on all night long. Concrete pumping truck, endless beeps of equipment backing up...you better have a sound machine or be able to sleep thru a hurricane. I would look somewhere else until they complete the construction work next door.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank psand22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 6 July 2018

Thank you so much for review of our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Again, thank you for sharing your comments.

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Reviewed 1 July 2018 via mobile

We were charged 240$ for a room here, definitely not worth it, as you can see, there is a balcony, but the sliding doors are permanently closed and if you"tamper" with it, they will charge you damage fees. There was mold in the bathroom and some gloppy stuff all over the vanity. Checkout is 11am, but housekeeping came knocking on our door two times before 930, trying to force us out. Find somewhere else to stay, there is nothing close by this hotel other than Mcdonalds. Hotel is run down, carpet is new. But hotel looks old and outdated.

Stayed: July 2018, travelled as a couple
Thank cheryld1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 2 July 2018

Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better a experience in the future.
Again, thank you for sharing your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

This hotel would have gotten a much higher rating if it wouldn't have been for a rude awakening at 0230.

The check in was quick and easy and all of the employees were very accommodating. The breakfast has a good variety of items. If you want a decent parking spot, get there early.

What really burned me was that there was no attempt (days later and still nothing) of a reply from IHG customer service when an e-mail was sent to them while I was not sleeping. An attempt was made to address this at the front desk, but I was met with a sign with info about the employee stepping away for a minute. So, I'm out in the parking lot around 3am watching a concrete truck pump concrete to the top floor of an adjacent building under construction. This loud hammering noise went on until daylight.

So I get back in the elevator and I see this sign (see photo). To answer that, I was not 100% satisfied. I'd much rather have been sleeping prior to a long drive back home.

Attempted to address it at check-out, but was hurried out with a "Have a nice day". At this point, I'm too tired to argue the fact.

Live and learn, but study TripAdvisor reviews a bit more thoroughly next time.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Spankyff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 2 July 2018

Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. We only have a few more months with the construction noise outside our location. It has been a real challenge for us this past year but the outcome is going to be marvelous. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing the Holiday Inn Express Downtown Medical Area, and if I can be assistance to you, please contact me directly at 8437224000 or tjohnson@northph.com .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018

The hotel is very comfortable and accommodating, as most Holiday Inns are. I just wish we were warned of the construction chaos that would keep us up all night. We read reviews and knew that there was heavy construction as of this past winter, so we called to inquire before making a reservation. The man who answered assured us that it was a 9-5 operation and of no concern. BUT the loud beeps and bangs started around 1:30 am. It might have helped if the A/C would come on to drown some noise out, but it never did. It was very hot and very loud all night. I was hoping for a way to adjust the thermostat, but there was none, at least in the corner room we had. It was one of the few hotels I was actually happy to leave. I wish the desk staff would have at least been honest. We could have brought earplugs to make it bearable.

Room Tip: Bring earplugs
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 2 July 2018

Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Again, thank you for sharing your comments, and if I can be of assistance to your please contact me directly at 8437224000 or tjohnson@northph.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Stayed for 2 nights as part of a tour group. This has got to be one of the strangest hotels we have ever stayed in !!

We are in our 60's & 70's......we do 3 or 4 tours a year worldwide, so stayed in a lot of hotels …..


The room was a great size when compared to the Holiday Inn in Atlanta......beds & pillows ok.....Bathroom was ok....


Why though would you have a balcony door than we can't open ? What .....are you afraid we will jump off ....

We overlooked the pool......oh and a huge construction site right next door......Bob the Builder started work really early and in fact had an early morning delivery at about 02.00am.....


There is no bar .....no restaurant......


We had to walk across a car park , over rough ground, then along a canal towpath to reach the back door of the Marriott Hotel to get a drink and dinner.

Not a great expericence Hoiliday Inn. Would not stay here again and to be frank will avoid Holiday Inn in the future both in USA & UK.

Stayed: June 2018, travelled as a couple
Thank SUNTAN47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical Area, responded to this reviewResponded 27 June 2018

Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. We strive to make each stay as pleasant and comfortable as possible and we will use your comments to coach our team in order to provide a better experience in the future.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 8437224000 or tjohnson@northph.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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