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Holiday Inn Express Charleston
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Reviews (701)
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All reviewsfront deskpancake machinehi expresscinnamon rollsroom was cleanminute drivebreakfast areafolly beachhistoric districtclose to downtownconvenient locationwould stay here againeasy accesscookiesyogurtstaff was very friendly and helpfulcomplimentary breakfast
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3 - 8 of 701 reviews
Reviewed 4 weeks ago

We chose to stay at this hotel during our visit to Charleston because of the price. I frequently stay at Holiday Inn Express when I travel, so I knew what to expect. The price was great, the breakfast is included and is very good and the front desk personnel were extremely nice and helpful. This was a great choice for us.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyFassett, Manager at Holiday Inn Express Charleston, responded to this reviewResponded 3 weeks ago

Thank you for your comments, and for taking the time to write this. We are pleased to hear that you believe that we were a great choice for you! I shared your comments with our front desk staff and they were happy to hear that you enjoyed their customer service. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Needed a place to stay following a week somewhere else. The room was very clean and had all the amenities needed. Everyone was very helpful upon check in and the breakfast had many options to choose from.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
Thank 602barb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyFassett, Manager at Holiday Inn Express Charleston, responded to this reviewResponded 3 weeks ago

Thank you for your comments, and for taking the time to write to let us know that you enjoyed your stay! We look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Great accommodations for our visit to Charleston. Centrally located. Easy access to everything going on in Charleston. Under going rennovations but they do a great job managing. The GM is friendly and so is the staff. The room I was in was recently updated and very comfortable. My. Pleasant is 20 minutes, downtown is 15 minutes, Folley Beach is 20 minutes. Staff directed up to Toast for a snack and beer when we arrived early. That was good. Enjoy.

Stayed: May 2018, travelled as a couple
Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyFassett, Manager at Holiday Inn Express Charleston, responded to this reviewResponded 3 weeks ago

Thank you for your comments. We are happy to hear that you had a great experience while staying with us! We hope that you will have a chance to visit with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel is a very nice place. The location is convenient to restaurants, and shops. The property is well maintained and clean. The staff is helpful and professional. The breakfast offers a variety of hot and tasty food choices, plus there is the standard cold cereal and danish offerings. The rooms themselves are clean and spacious.
However, the beds are very uncomfortable. They are seriously rock hard and I woke several times during the night. It was very hard to get comfortable. My husband and son also found the beds uncomfortable.

Stayed: May 2018, travelled with family
Thank themimiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyFassett, Manager at Holiday Inn Express Charleston, responded to this reviewResponded 3 weeks ago

Thank you for your comments, and many kind words. We're very pleased to hear that you enjoyed both our wonderful staff, and our newly renovated rooms! We are so sorry to hear that you did not enjoy our beds. They are all fairly new, and we do hear everyday from guests how comfy they are. That said, we know that there is such a wide range of people's preferences for the firmness of their mattresses- ranging from super soft to super hard. Our mattresses are by design in the mid range, and it appears your preference is for something softer. Again, we do apologize that they were not to your taste. Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

The staff at this hotel went out of their way to be hospitable and make our stay comfortable. They were warm, welcoming, and incredibly friendly. The room was perfect, and we really enjoyed the fresh cookies in the lobby! Would love to stay here again!

Stayed: May 2018, travelled with family
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyFassett, Manager at Holiday Inn Express Charleston, responded to this reviewResponded 10 May 2018

Thank you for your comments. We are happy that you enjoyed your stay with us! I have passed your kind words along to the staff, and they were so pleased to hear that you had a wonderful time. Southern Hospitality is our goal! We look forward to your next visit!

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