Our room wasn't the remodeled version like we have stayed at other Springhill Suites! There were some flaws too, such as the wallpaper peeling in the bathroom, Crack and patch above the sink, and a few other flaws! But overall very comfy bed , very polite staff and breakfast was great! If I were to give it a rating of 1-10 it would be a 7. Just probably because of being spoiled by the newer rooms at Springhill suites! But if you are in the area this is definitely plus for a great room and staff!

Terrible Experience with Front Desk – Assistant General Manager Daniel Delaney

I stayed at the SpringHill Suites by Marriott in Willowgrove and while most of the stay was pleasant, the treatment my wife and I received from the front desk—especially from Assistant General Manager Daniel Delaney—was absolutely unacceptable.

Daniel Delaney was incredibly rude and dismissive during check-in. Despite having a confirmed reservation, he told us the hotel was "sold out" and only proceeded with the check-in after we provided proof of payment. His attitude was hostile and seemed intentionally obstructive.

What made the situation worse was that he demanded my wife, who had recently undergone heart surgery, to personally come to the front desk to verify a credit card that had already been accepted. This unnecessary demand caused my wife great distress and put her health at risk, showing a complete lack of empathy or professionalism.

We’ve also discovered that other guests have reported similar behavior from the front desk in online reviews. This type of service is damaging to the reputation of the hotel, and I would advise future guests to proceed with caution when considering a stay here.

Marriott should take immediate action to address the issues with their front desk staff, as the experience we had with Daniel Delaney has left us deeply disappointed.

I always try to stay at Marriott properties and have stayed at many SpringHill Suites in the past. This was actually the worst Marriott brand hotel I have ever stayed at. The only things positive I can say is that the staff was friendly and the hotel appeared clean. Unfortunately, it’s a bit older and it needs a refresh. My room had a broken bed (loud metal noise any time I sat or shifted on it - I’m a normal sized guy so it wasn’t me). The TV has large areas where it was white due to dead pixels. The toilet wouldn’t flush completely, so I had to spend all week flushing multiple times. The sink would take 5 minutes before hot water for shaving would come out. They need to renew the rooms badly.

I also had difficulty getting the room taken care of. Marriott gives the customer the option of having their room made up every two days. I asked for that when I checked in on Sunday. Tuesday evening, I noticed my room hadn’t been cleaned. I went to the front desk and they told me it would be done on Friday. I thought that was strange because two days from then would be Thursday - but they were looking at me like it made sense to them so I asked if they could at least get the garbage tomorrow (Wednesday). On Friday, when I noticed that they hadn’t done my room, I asked them to give me new towels and they said they would clean it on Saturday (my last scheduled night there).

At this point I was frustrated and asked if I could check out early and was told that I would still have to pay for Saturday night. I still would up leaving early. I would not recommend this hotel to anyone.