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Doug C

Excellent Staff, decent room

5.0 of 5 bubblesReviewed 27 Feb 2024
First, I would like to say that most of the staff in the hotel were amazing. In Legends, Bradley, Se'Asia, and William were extremely helpful and welcoming. They were so happy to be there, and they talked with us as if they had known us their whole lives. After speaking with Bradley about tequila and being in town for a family event, he even had an amenity sent to our room before we returned to the hotel. It was a delightful surprise to return to snacks and Gatorade for our kids. Our experience in Legend's put our stay over the top.

Also, the front desk staff were excellent as well. Jazlyn, Marlana, and Rushane could not have been more welcoming. Everyone seemed genuinely happy to speak with us.

Our room was a bit subpar, seems like the maintenance man has been off for a while....Very visible caulk lines in the shower, the grout needed to be cleaned, toilet seat was a bit yellow, etc.

Overall, stay for the welcoming staff, but hopefully the rooms can be spruced up a bit.
Date of stay: February 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 22 February 2024

Excellent stay. Wonderful staff!! Well- kept hotel. Clean, modern. Felt like a five star experience. Will stay there again and again. We really appreciate how well our family was treated. The staff - Kadine, Marlana, Floyd, Taron and Cristina-- went above and beyond. See you soon.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Bonni C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2024

I really enjoyed my stay at the Marriott Philadelphia West. The hotel is in a centralized location and close to the airport, shops, and eateries. I also enjoyed the staff and service. Major shout out to Marlana who was welcoming from the time I walked in and when I checked out. I’m not from the Philly area and she shared one of her favorite vegan restaurants to ensure I would not starve during my travels. Additionally, her bubbly personality and warm spirit definitely makes me want to come back again! Thanks Marlana for your exceptional service during my time at the Marriott! You are much appreciated for all you do!

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Annisia O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

The best hotel experience I've had in a while! Marliania and Floyd were great - Honestly, everyone was kind and helpful. We will be back and we can't wait!

The pool area was really nice. Legends was delicious and the breakfast was also amazing 👏

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Roving03761288668
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2024

Shaná and Sharif provided great service during checkin/check out! We appreciate the willingness to make sure everything was great and that we were accommodated! We had a great stay, they both deserve a raise! We hope to stay at the Marriott again in the near future!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Resort420120
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2024

I came in for a birthday event and the service was amazing. The following staff was extremely pleasant. Edwin, Shand, Sharif and Se'Asia. I was greeted with their personal appearance, pleasant attitudes, friendly smile, and excellent professionalism from the moment I entered into this location. I plan to recommend this location to my friends and family.

Room tip: Keep up the good work. I'll be back.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LadyPink1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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