Its a basic hotel and no real complaint except the fact breakfast and the cafe was not open. Staff was polite and was behind plastic shield. They all wear masks so I feel better about that. Aside from no breakfast, the curtains does not closed.
Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and, reviewed to prevent these issues from occurring in the future.
Very comfortable room, quiet location away from the KOP mall hustle & bustle. Friendly staff, nice breakfast, plenty of free parking. Perfect for visiting our daughter in nearby Wayne. I’m sure we will return soon.
Thank you for taking the time to let us know about your experience while staying with us!
This hotel is not what it used to be three years ago. The staff are doing their best to be courteous and professional but Marriott has this location on life support. It’s an odd layout with one elevator as far from the front desk and checkin as possible. I’ve never seen an arrangement like it before.
The decor is dated as others have mentioned. Housekeeping is nonexistent. Our room had no soap, lotion or shampoo at the sink. I wanted to pay for enhanced wifi but gave up after 45 minutes of trying to log into it. Even the front desk was puzzled by the problem.
The location is close to dining and shopping but requires a car. The cafe and bar are open with limited hours. The pool is closed and the fitness center is tiny.
I must say, the staff at this property was very warm and welcoming. I was very surprised this was a Courtyard by Marriott hotel though. The pictures online are much more flattering than the actual property! Upon arriving, the building is a odd shade of purple which makes one confused if this is a Courtyard hotel. The hallways, elevators and stairwells need a deep heavy cleaning. The rooms don’t align with the Marriott standards as they are very outdated and furnished with a mixture of old and cheap decor. The room was “neat” but certainly not “clean” as there were liquid stains all over the walls and furniture. The room resembles something more along the lines of a motel standard not a nationwide hotel brand of standards.
Hotel is set back from the main road in a quiet, wooded area Shopping and dining are just a short drive down the road. We stayed for three nights in a 2nd floor room overlooking the courtyard. Hallways could be cleaner, but our room was clean and included a mini fridge, microwave and coffee maker. Decor and furnishings could use some updating. Rooms are serviced by request only. This seems to be the new standard, not a COVID-related policy. While this was not mentioned at check-in, a note regarding this new servicing policy was placed in the room. On our day of checkout, shortly after 9:00 AM, housekeeping was going up and down the hall knocking on doors to encourage guests scheduled for check out to depart. We found this very inappropriate, especially since the hotel's stated check out time according to the website is noon.
