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John Su
Gaithersburg, Maryland

Nice but dark.

4.0 of 5 bubblesReviewed 6 Jan 2022
Its a basic hotel and no real complaint except the fact breakfast and the cafe was not open. Staff was polite and was behind plastic shield. They all wear masks so I feel better about that. Aside from no breakfast, the curtains does not closed.
Date of stay: November 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nailah Smith, Guest Services / Front Office at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this review
Responded 22 Jan 2022
Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and, reviewed to prevent these issues from occurring in the future.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 221 reviews
Reviewed 2 January 2022

Very comfortable room, quiet location away from the KOP mall hustle & bustle. Friendly staff, nice breakfast, plenty of free parking. Perfect for visiting our daughter in nearby Wayne. I’m sure we will return soon.

Date of stay: December 2021
    • Location
    • Cleanliness
    • Service
1  Thank mawdawg73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nailah Smith, Guest Services / Front Office at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this reviewResponded 23 January 2022

Thank you for taking the time to let us know about your experience while staying with us!


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2021 via mobile

This hotel is not what it used to be three years ago. The staff are doing their best to be courteous and professional but Marriott has this location on life support. It’s an odd layout with one elevator as far from the front desk and checkin as possible. I’ve never seen an arrangement like it before.

The decor is dated as others have mentioned. Housekeeping is nonexistent. Our room had no soap, lotion or shampoo at the sink. I wanted to pay for enhanced wifi but gave up after 45 minutes of trying to log into it. Even the front desk was puzzled by the problem.

The location is close to dining and shopping but requires a car. The cafe and bar are open with limited hours. The pool is closed and the fitness center is tiny.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank SearchLite99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2021 via mobile

I must say, the staff at this property was very warm and welcoming. I was very surprised this was a Courtyard by Marriott hotel though. The pictures online are much more flattering than the actual property! Upon arriving, the building is a odd shade of purple which makes one confused if this is a Courtyard hotel. The hallways, elevators and stairwells need a deep heavy cleaning. The rooms don’t align with the Marriott standards as they are very outdated and furnished with a mixture of old and cheap decor. The room was “neat” but certainly not “clean” as there were liquid stains all over the walls and furniture. The room resembles something more along the lines of a motel standard not a nationwide hotel brand of standards.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Tourist67547003390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2021

Hotel is set back from the main road in a quiet, wooded area Shopping and dining are just a short drive down the road. We stayed for three nights in a 2nd floor room overlooking the courtyard. Hallways could be cleaner, but our room was clean and included a mini fridge, microwave and coffee maker. Decor and furnishings could use some updating. Rooms are serviced by request only. This seems to be the new standard, not a COVID-related policy. While this was not mentioned at check-in, a note regarding this new servicing policy was placed in the room. On our day of checkout, shortly after 9:00 AM, housekeeping was going up and down the hall knocking on doors to encourage guests scheduled for check out to depart. We found this very inappropriate, especially since the hotel's stated check out time according to the website is noon.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank JK1263
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2021

Stayed for a week and the cleaners never cleaned the room so got quite dirty by the end. Wished I bought a vacuum cleaner with me!! Also the pool is a big selling point of theirs but they don't tell you it's closed till you arrive, which is a bit sneaky.

Date of stay: September 2021
Trip type: Travelled solo
Thank R7034TFalexm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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