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Hanna

Outdated Hotel

3.0 of 5 bubblesReviewed 26 Oct 2021via mobile
I must say, the staff at this property was very warm and welcoming. I was very surprised this was a Courtyard by Marriott hotel though. The pictures online are much more flattering than the actual property! Upon arriving, the building is a odd shade of purple which makes one confused if this is a Courtyard hotel. The hallways, elevators and stairwells need a deep heavy cleaning. The rooms don’t align with the Marriott standards as they are very outdated and furnished with a mixture of old and cheap decor. The room was “neat” but certainly not “clean” as there were liquid stains all over the walls and furniture. The room resembles something more along the lines of a motel standard not a nationwide hotel brand of standards.
Date of stay: October 2021
Trip type: Travelled as a couple
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      10 - 15 of 221 reviews
      Reviewed 20 September 2021

      Hotel is set back from the main road in a quiet, wooded area Shopping and dining are just a short drive down the road. We stayed for three nights in a 2nd floor room overlooking the courtyard. Hallways could be cleaner, but our room was clean and included a mini fridge, microwave and coffee maker. Decor and furnishings could use some updating. Rooms are serviced by request only. This seems to be the new standard, not a COVID-related policy. While this was not mentioned at check-in, a note regarding this new servicing policy was placed in the room. On our day of checkout, shortly after 9:00 AM, housekeeping was going up and down the hall knocking on doors to encourage guests scheduled for check out to depart. We found this very inappropriate, especially since the hotel's stated check out time according to the website is noon.

      Date of stay: September 2021
        • Rooms
        • Cleanliness
        • Service
      Thank JK1263
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 3 September 2021

      Stayed for a week and the cleaners never cleaned the room so got quite dirty by the end. Wished I bought a vacuum cleaner with me!! Also the pool is a big selling point of theirs but they don't tell you it's closed till you arrive, which is a bit sneaky.

      Date of stay: September 2021
      Trip type: Travelled solo
      Thank R7034TFalexm
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 28 June 2021 via mobile

      Helpful & friendly staff. But hotel is badly in need of an upgrade (it’s very old, tattered, and shriveled) and needs to be a lot cleaner (the ventilation system should be replaced, the ‘inner’ shower curtains are gross, plenty of stains on carpeting & furniture, and lots more unpleasant features). Mattresses & pillows offer zero support. Would never stay here again.

      Date of stay: June 2021
      Trip type: Travelled solo
      1  Thank QRS
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 8 March 2021

      My 2nd floor room was clean, comfortable, with super comfy bed. Refrigerator and coffee-maker but no microwave. Bathroom sink did not have much counter space. My room was very dated looking (mustard and maroon color scheme !!!). On the bright side, a perfect location: close to Route 202, PA Turnpike, Route 422, King of Prussia Mall, Valley Forge Natl Park. Super new shopping/dining district next to Wegman's is right up street. Short drive to charming town of Wayne. HOWEVER, my traveling companion's 2nd floor room several doors down from me had no hot water. She got moved to another room which ALSO DID NOT HAVE HOT WATER. Hotel sent plumber who indicated it was a 'filter problem', which was BS. So shower before you arrive, and before you leave home I suggest phoning front desk to ask status of plumbing. This was only disappointing Marriott//Courtyard experience I've ever had.

      Room tip: Check availability of hot water before you go !!!
      Date of stay: March 2021
        • Location
        • Sleep Quality
        • Service
      2  Thank Binky C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 19 August 2020 via mobile


      Spent one night here on a business trip. This is a great traditional courtyard.

      Sometimes what makes the hotel experience good, is simply the attitude of the folks that work there.

      In this case, I left another hotel at 5 o’clock in the morning because the fire alarm had gone off twice for no reason. I made a reservation online then called the hotel to see if I could get an early check-in, early being 6 AM.

      The overnight desk person quickly found me a room and assured me that I could check in.

      During Covid, they also have free coffee in the lobby. There’s nothing better than getting up early in the morning to do some work and having a fresh cup of coffee, especially when it’s complimentary .

      When I come back to King of Prussia, this will be my go-to hotel.

      Date of stay: August 2020
      1  Thank Tim H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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