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tomrudz
Lancaster, Pennsylvania

Just what we needed

4.0 of 5 bubblesReviewed 15 Aug 2020
It's tough to write a review on a property where everything is shut down or turned around because of COVID. My son and I needed a place to sleep, and this was perfect. The hotel itself is somewhat quiet, which is surprising given that it's in King of Prussia. The lobby was updated and the front desk person was friendly. Our room was clean but in need of an update. We had a good, quiet night's sleep, which is very important to me.

The only negative is COVID-related. We could only enter the hotel from the front, but all of the parking is on the sides and the back. Given that this hotel has a large footprint and a true courtyard in the middle, it could present a problem if you get a room in the back.
Date of stay: August 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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    16 - 21 of 221 reviews
    Reviewed 31 July 2020

    Squeaky clean, super great staff, helpful and accommodating.Easy access to all roads, close to great restaurants, and great shopping. Check out downtown Wayne, Train service into Town. Great Cold craft beer in the cooler on arrival. ;+)

    Date of stay: July 2020
      • Location
      • Rooms
      • Service
    2  Thank BWGINVT
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 December 2019

    This hotel is an excellent choice for cleanliness, amenities, and convenience. The staff are very friendly and efficient. They offered us a “to go breakfast” when a winter storm required us to leave during the night before our scheduled departure.

    The hotel was quiet and clean and very close to multiple restaurants and attractions. It is easy to access roads to take you into the city or anywhere regionally or interstate.

    Our beds were very comfortable, and the room and bathroom were spotless. I like their environmental care and opted to forego daily maid service to save resources.

    The fitness center is small but has stair climber, bike, treadmills, and weights. It is very clean.

    Breakfast the first morning was delicious- I had avocado toast, and my boyfriend had eggs, toast, and sausage. The dinner is good if you just want to stay in.
    My children wanted to stay here forever!

    We had room 180- courtyard view, right next to the pool.

    Room tip: Room 180 is next to the pool and facing the beautiful courtyard
    Date of stay: November 2019
      • Sleep Quality
      • Rooms
      • Service
    1  Thank AJG-Vt
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 October 2019 via mobile

    Very well run hotel. Customer is always treated like family. If there is an issue they take care of it immediately. Jessie Brelo, Jessica Dawson MacKenzie front desk, Ryan Williams, and Tom Johnson. The best

    Date of stay: October 2019
    Trip type: Travelled on business
    Thank Ryan S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 October 2019

    My wife and I stayed at the Courtyard the evening of 9-28 in room #159 for a college reunion. When we turned out the lights to go to sleep a humming sound was coming through the wall that was so annoying that even putting in ear plugs and pillows over our heads could not block out the constant grating sound. Thought about checking out but just put up with a horrible nights sleep. The sound seemed to be emanating from a room adjacent to #159 that was behind a locked door, maybe having some kind of hotel power controls.
    The hotel was adequate and would have served the purpose if not the unbearable humming noise.

    Room tip: Do not stay in room #159!!!
    Date of stay: September 2019
      • Location
      • Sleep Quality
      • Service
    Thank retiredandlazy
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Barbara B, General Manager at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this reviewResponded 3 October 2019

    Dear Retiredandlazy,
    Thank you for taking the time to inform us of the situation so we could make the needed fix. We are sorry that we were not made aware of the problem while you were in the hotel. Thank you again.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 July 2019 via mobile

    Staff is very friendly. Housekeepers are excellent. Clean rooms and bathrooms. Starbucks folks are good too. Unfortunately, Starbucks opens at 630 which was too late for us. But, hotel staff fetched coffee for us.

    Date of stay: July 2019
    Trip type: Travelled on business
    Thank Ana L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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