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Ryan S

Boston Visitors

5.0 of 5 bubblesReviewed 25 Oct 2019via mobile
Very well run hotel. Customer is always treated like family. If there is an issue they take care of it immediately. Jessie Brelo, Jessica Dawson MacKenzie front desk, Ryan Williams, and Tom Johnson. The best
Date of stay: October 2019
Trip type: Travelled on business
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    Reviews (222)
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    20 - 25 of 222 reviews
    Reviewed 1 October 2019

    My wife and I stayed at the Courtyard the evening of 9-28 in room #159 for a college reunion. When we turned out the lights to go to sleep a humming sound was coming through the wall that was so annoying that even putting in ear plugs and pillows over our heads could not block out the constant grating sound. Thought about checking out but just put up with a horrible nights sleep. The sound seemed to be emanating from a room adjacent to #159 that was behind a locked door, maybe having some kind of hotel power controls.
    The hotel was adequate and would have served the purpose if not the unbearable humming noise.

    Room tip: Do not stay in room #159!!!
    Date of stay: September 2019
      • Location
      • Sleep Quality
      • Service
    Thank retiredandlazy
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Barbara B, General Manager at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this reviewResponded 3 October 2019

    Dear Retiredandlazy,
    Thank you for taking the time to inform us of the situation so we could make the needed fix. We are sorry that we were not made aware of the problem while you were in the hotel. Thank you again.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 July 2019 via mobile

    Staff is very friendly. Housekeepers are excellent. Clean rooms and bathrooms. Starbucks folks are good too. Unfortunately, Starbucks opens at 630 which was too late for us. But, hotel staff fetched coffee for us.

    Date of stay: July 2019
    Trip type: Travelled on business
    Thank Ana L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 July 2019

    Travel a lot. See breakfast in many hotels. This one was different from the atmosphere. Basically the same venue, but the staff - Carly, Sharon, Brandon and Anita made the place feel like a family breakfast. Ask Anita about Italy...she had great info for our upcoming trip...thank you!!!!

    Date of stay: July 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    1  Thank ricks12482
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 May 2019

    I stayed at this property for a work trip - it was the best Marriott option near the office. This property is probably near a renovation cycle. The room was in good condition, though obviously dated. Same decor as hundreds of other Courtyard properties I have stayed at - nothing making it stand out against the backdrop. My one complaint about this property is that the elevator is very inconveniently located. It is a couple of wings away from the lobby. Also the coffee made in the Bistro was quite good.

    Date of stay: May 2019
    • Trip type: Travelled on business
      • Location
      • Cleanliness
      • Service
    1  Thank LGMPLS
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Barbara B, General Manager at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this reviewResponded 19 May 2019

    Dear LGMPLS,

    Thank you for taking the time to share your experience at our hotel. I apologize that you found the elevator inconvenient to your room. If your travels bring you back to Wayne please let us know and we would be able to arrange a room for you close to the lobby where you would not need to use the elevator. We are not the newest hotel in the market as you described our rooms as dated but we our happy that you found them clean and in good condition. Glad to hear that you enjoyed the Starbucks coffee in our Bistro! Thank you for staying with us and we hope to have the opportunity to serve you in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 April 2019 via mobile

    Stayed one Friday night for college visits and a sports event the next day. It works, we had a suite with two double beds in one room and a sofa sleeper/kitchenette in the other. We basically chose it for the room layout. Giving 3 stars instead of 4 because breakfast wasn’t included. The breakfast was at a Starbucks-type counter; expensive and not very fast. But, rooms had lovely patio areas, which would be great for a longer stay in nice weather, and the location is very quiet and convenient.

    Date of stay: March 2019
    Trip type: Travelled with family
    2  Thank HfromMD
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Barbara B, General Manager at Courtyard by Marriott Philadelphia Valley Forge / King of Prussia, responded to this reviewResponded 19 April 2019

    Dear HfromMD,

    Thank you for choosing the Courtyard by Marriott Valley Forge for your college visit stay. I am glad to hear our double suite rooms were ideal for your family. I apologize that our breakfast offerings were not what you were hoping for. We do out best to have a menu competitive with other restaurants in the area and I apologize for falling short.

    We look forward to serving you again should your travels bring you back to the Valley Forge area.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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