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Jamie C

BUG BITES !!!!!

3.0 of 5 bubblesReviewed 15 Dec 2022
Pro: They are (trying) to gradually upgrade the rooms.
Pro: The people at the front desk are friendly

Con: Bug bites around my ankles (Seems to be chiggers or mites, itches like crazy for two weeks afterward). 4 trips to this hotel over two years, and it happened every time.

Con: Second floor showers have no water pressure, it just dribbles out.
Con: No coffee in lobby "Its been broken a while" was the explanation.
Date of stay: December 2022
Room Tip: Second floor has no water pressure.
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Redi Response, Marketing at Red Roof Inn Philadelphia - Trevose, responded to this review
Responded 16 Dec 2022
Dear Jamie,
Thank you for providing us with details about your stay. I'm thrilled to read your kind words about our friendly staff and upgraded rooms . Please accept our most sincere apologies for the concerns you described regarding no water pressure, no coffee and the pests you highlighted. Please know that we work with a National Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.

We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience.
Sincerely,
Chirell
RediResponse Specialist
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 308 reviews
Reviewed 31 October 2022

I've had some really agreeable experiences with Red Roof Inns, and I particularly appreciate their pet-friendly policy. I think the last one I stayed in was in Cortland, upstate NY, and I was quite happy.

This place in Trevose isn't much different, essentially, though the architectural layout is different. But still, it's the same 2-story motel, where you can park right in front of your room, to be able to unpack and pack the car easily.

The beds are comfortable enough, the linens and towels are clean, there's a widescreen TV, a fridge, a microwave, a tiny coffeemaker with coffee pods - all that's missing is cream + donuts!

EXCEPT for one BIG PROBLEM: THE ROACHES! I WAS STUNNED! I've stayed at a lot of non-first-class hotel/motels - even crummy hostels + YMCAs when I was much younger - and I have never, EVER, seen a roach in my room. I've met some ill-mannered proprietors or staff, but never roaches! (LOL)

And I'm not talking 1 or 2 -- I killed 3 adults in the bathroom and 3 juveniles, and when I came out of the bathroom, I saw one in my cat's carrier, and one running away from the litter box. I went to get a glass of water to take medication - there was a roach in the sink.

Do NOT blame the problem on my cat! We've traveled from Philadelphia PA to Ottawa Ontario and much in between, and never a roach to be seen. What, did Covid change the cockroach genome, so they are slowly taking over?? The horror!!

I know it's hard to get rid of an infestation, but, full disclosure: entomology is a hobby of mine, and my husband has a degree in the field. It is possible to eliminate them, but it does take more of an effort than just some insecticide once a month. Sealing all baseboard plumbing holes, Combat discs, borax, diatomaceous earth, eliminating all food sources. The food is particularly difficult, because roaches are omnivorous and eat all sorts of weird stuff, like some paper, or glue.

So much for sleep. Just past 4 AM and the insects have induced such distress, here I am, writing another review.

In conclusion, I like the Red Roof chain, I got a $64 deal through booking.com, it's basically a good motel - just bring some Combat discs if you decide to stay at this one! Good luck!

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank Your_Grandmother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2022 via mobile

Stayed here one night. Woke up the next morning with MULTIPLE bug bites on arms, face, and back. I’ve stayed here in the past without issue and it was late when I checked in. I was too exhausted to do my usual checks for bed bugs. Never again. Be wary. I’ve alerted the company but as of now they’ve not responded as to what action might be taken. Just be careful and double check the bedding before staying.

Date of stay: September 2022
Trip type: Travelled with friends
1  Thank bridgetdawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2022

Absolutely Disgusting. Checked out after a few hours of checking in. Entered the room with a number of flies everywhere. The ceiling was cracking , bathroom walls were moldy and peeling, reddish brown stains in the bathtub. Room had a musky and moldy stench. Absolutely worst hotel I’ve stayed at.

Date of stay: September 2022
Trip type: Travelled with friends
2  Thank paul2nc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2022

Please don’t.
It smells terrible. It has roaches. And definitely not clean.
Smells like a stale old 1970’s vehicle when people smoked in it and rancid puke.
Not just 1 room, we had 2 rooms.
Front desk was extremely nice. That’s the only positive I give it.

Date of stay: May 2022
Trip type: Travelled with family
1  Thank R1800NSdonnab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AD A, General Manager at Red Roof Inn Philadelphia - Trevose, responded to this reviewResponded 2 June 2022

Thank you for taking out your time and responding your concerns.
I sincerely apologize for your stay we cannot make it better, but always informed front desk we can offer you the room upgrade right away.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2021

It was a great night me and my stepsister spent together at this place, the staffs were super friendly and the front desk guy was really fun to talk to. Definitely coming back to this hotel next time, btw if you do stay at this place, order from Old Friends Pizza their food is amazing!

Date of stay: November 2021
Trip type: Travelled with friends
Thank aaronfB4050VH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AD A, General Manager at Red Roof Inn Philadelphia - Trevose, responded to this reviewResponded 21 June 2022

Thankyou very much for your response,
and appreciated to take your time letting us know how we doing.
Hope we'll see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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