Although I was initially very dissatisfied with the management charging me extra for a delayed departure that was beyond my control because the power had gone out, they have now not only reimbursed me but gave me a generous reimbursement. Thank you Extended Stay for your integrity. I will return and will give a very strong positive recommendation!!!!
Dear 84peggyj, Thank you for sharing your experience at Extended Stay America. Although you initially faced an issue with being charged extra due to the delayed departure, we are glad to resolve this to your satisfaction. We appreciate your understanding and your kind words about our integrity. We look forward to welcoming you back and are grateful for your firm, positive recommendation!
Sincerely,
Hotel Management
I stay here often with no complaints. The staff are friendly & accommodating. My room is quiet, clean & comfortable. They have everything I need & its a great location within walking distance to many restaurants & stores. Home away from home.
the manager Kim was very accommodating. she made sure me and my friends were comfortable and felt welcomed. I would definitely come back and it felt more like a home than a hotel. they even have dishes so you can cook and the neighbors were very sweet as well.
Dear sylviacO4457KQ, We are delighted that Kim made your stay at Extended Stay America feel like home! It is wonderful that you felt welcomed and comfortable. We are glad you enjoyed the cooking amenities and the friendly atmosphere. We look forward to welcoming you and your friends back soon!
Sincerely,
Hotel Management
It was a very good experience The room was very clean and nice and meat. Everyone was polite. I really enjoyed myself. I will bring my kids and my family here. I will be coming back because everyone was good and it is very very very clean. Thank you so much.
Shae is great. Customer service was great! Clean room. Will stay again if ever in the area. Great for extended stay or if you just need a place to lay your head for the night.
Dear syedhX1491SE, We are thrilled to read you had a positive experience at Extended Stay America. Our team takes pride in providing excellent customer service, and we are glad Shae made your stay memorable. It's fantastic to know you found your room clean and comfortable. We look forward to welcoming you back whenever you are in the area.
Sincerely,
Hotel Management
