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Brittany D

Clean nice people here

5.0 of 5 bubblesReviewed 9 Mar 2023
Rashid nice guy very sweet always helping out the customers giving helpful know how to talk to people very know how to treat the customer right and have a good attitude always smiling very uplifting to the customers
Date of stay: March 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this review
Responded 10 Mar 2023
Dear BrittanydC4217KM, Thank you for your outstanding review. We are glad that everything went well during your stay, and that made for a memorable experience. We will surely pass your compliment to our staff for their outstanding work. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 March 2023

I would like to say that the front desk guy Rashid is very nice always on point and is excellent at his job always smiling and happy. He is never rude no matter the circumstances and does his job with grace.

Date of stay: March 2023
Trip type: Travelled on business
Thank Gloverleah23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2023

Rashid was very professional and helpful. I would visit this hotel again and I would recommend this to my family and friends. Anytime that i went down and needed help, he was able to provide me with the correct information.

Date of stay: March 2023
Thank E H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2023

I have stayed several times while traveling for work. This location is well managed, always quiet, and as a single female, I feel very safe here. Management is very present and tends to hotel well. If you are a mature, responsible adult looking for a short term home away from home, you will appreciate this location and management team. They are very sincere in keeping this property free from disruptive or non paying guests. This is not a 5 star hotel, do not expect luxury. But you can expect a comfortable room, a kitchen full of supplies, a great shower, and good night's sleep. Television has plenty of channels to chose from, parking is ample, lobby is welcoming with sitting areas, and there is coffee and grab and go breakfast items.

Room tip: Corner rooms have additional windows
Date of stay: November 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MedTraveler65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 17 January 2023

Dear MedTraveler65, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to seeing you soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2023

The front desk woman was very nasty and unprofessional Didnt wanna do her job. She had a sign up stating she would “be right back” with the lights off.
She comes out with an attitude and very impolite. No customer service, and dressed unprofessionally.
She told us continuously to cancel our booking and that we would be unable to be checked in when our reservation were on her screen.
She then proceeded to tell us that we’d have to pay an additional fee to stay at the hotel the night we booked.

This hotel has never given us issues before. Prior to this experience I had no issues here besides the toiletries the person at the front desk once told us to receive clean ones we’d have to bring down the dirty to exchange. I’ve never been to a hotel that required the guest to do such.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank 823alannahw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 7 January 2023

Dear 823alannahw, Thank you for your recent visit and your feedback. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Please come back to our hotel.

Sincerely
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022

The atmosphere was very welcoming. The staff went above and beyond to make sure all my needs and wants were fulfilled. I needed more towels and I received more than enough. I will make it my business to stay here again.

Date of stay: December 2022
Trip type: Travelled solo
Thank DM W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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