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E H

He was very professional and helped me with everything

5.0 of 5 bubblesReviewed 8 Mar 2023
Rashid was very professional and helpful. I would visit this hotel again and I would recommend this to my family and friends. Anytime that i went down and needed help, he was able to provide me with the correct information.
Date of stay: March 2023
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Reviewed 17 January 2023

I have stayed several times while traveling for work. This location is well managed, always quiet, and as a single female, I feel very safe here. Management is very present and tends to hotel well. If you are a mature, responsible adult looking for a short term home away from home, you will appreciate this location and management team. They are very sincere in keeping this property free from disruptive or non paying guests. This is not a 5 star hotel, do not expect luxury. But you can expect a comfortable room, a kitchen full of supplies, a great shower, and good night's sleep. Television has plenty of channels to chose from, parking is ample, lobby is welcoming with sitting areas, and there is coffee and grab and go breakfast items.

Room tip: Corner rooms have additional windows
Date of stay: November 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MedTraveler65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 17 January 2023

Dear MedTraveler65, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to seeing you soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2023

The front desk woman was very nasty and unprofessional Didnt wanna do her job. She had a sign up stating she would “be right back” with the lights off.
She comes out with an attitude and very impolite. No customer service, and dressed unprofessionally.
She told us continuously to cancel our booking and that we would be unable to be checked in when our reservation were on her screen.
She then proceeded to tell us that we’d have to pay an additional fee to stay at the hotel the night we booked.

This hotel has never given us issues before. Prior to this experience I had no issues here besides the toiletries the person at the front desk once told us to receive clean ones we’d have to bring down the dirty to exchange. I’ve never been to a hotel that required the guest to do such.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank 823alannahw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 7 January 2023

Dear 823alannahw, Thank you for your recent visit and your feedback. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Please come back to our hotel.

Sincerely
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022

The atmosphere was very welcoming. The staff went above and beyond to make sure all my needs and wants were fulfilled. I needed more towels and I received more than enough. I will make it my business to stay here again.

Date of stay: December 2022
Trip type: Travelled solo
Thank DM W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2022 via mobile

For the love of all that is holy, stay away. Got in late (midnight) and went right to bed. Woke up and saw filthy soap scum my glass shower doors, ring in the toilet, hair in the shower, and wet goo with hair in it on the floor. Told front desk. She said general manager is in at 10am and will call us. Never got a call.

Room tip: Just don’t stay there.
Date of stay: December 2022
Trip type: Travelled as a couple
Thank sherrya840
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 11 December 2022

Dear sherrya840,

Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2022 via mobile

This is my first time staying here and I have to say it has been wonderful. The GM is friendly and takes the time to know her guests and at the same time keeps her staff on their toes. Everyone is respectful and goes out of their way to accommodate even the tiniest request. The staff is almost like a family and it is a joy to watch them interact amongst themselves but especially with their guests. Highly Recommend!⭐️⭐️⭐️⭐️

Date of stay: August 2022
Trip type: Travelled with friends
Thank 373melissab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 7 September 2022

Dear 373melissab, thank you for selecting Extended Stay America and writing a review. We are so glad your first impression of our hotel was excellent. Our goal is to provide an exceptional experience for each of our guests, so it was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Thank you for taking the time to recommend us to fellow travelers, and we hope to see you again on your next visit.

Sincerely,
Hotel Management

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