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The front desk woman was very nasty and unprofessional Didnt wanna do her job. She had a sign up stating she would “be right back” with the lights off. She comes out with an attitude and very impolite. No customer service, and dressed unprofessionally. She told us continuously to cancel our booking and that we would be unable to be checked in when our reservation were on her screen. She then proceeded to tell us that we’d have to pay an additional fee to stay at the hotel the night we booked.
This hotel has never given us issues before. Prior to this experience I had no issues here besides the toiletries the person at the front desk once told us to receive clean ones we’d have to bring down the dirty to exchange. I’ve never been to a hotel that required the guest to do such.
Date of stay: January 2023
Trip type: Travelled as a couple
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ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this review
Responded 7 Jan 2023
Dear 823alannahw, Thank you for your recent visit and your feedback. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Please come back to our hotel.
Sincerely Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The atmosphere was very welcoming. The staff went above and beyond to make sure all my needs and wants were fulfilled. I needed more towels and I received more than enough. I will make it my business to stay here again.
Date of stay: December 2022
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the love of all that is holy, stay away. Got in late (midnight) and went right to bed. Woke up and saw filthy soap scum my glass shower doors, ring in the toilet, hair in the shower, and wet goo with hair in it on the floor. Told front desk. She said general manager is in at 10am and will call us. Never got a call.
Room tip: Just don’t stay there.
Date of stay: December 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 11 December 2022
Dear sherrya840,
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.
Sincerely, Hotel Management
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This is my first time staying here and I have to say it has been wonderful. The GM is friendly and takes the time to know her guests and at the same time keeps her staff on their toes. Everyone is respectful and goes out of their way to accommodate even the tiniest request. The staff is almost like a family and it is a joy to watch them interact amongst themselves but especially with their guests. Highly Recommend!⭐️⭐️⭐️⭐️
Date of stay: August 2022
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 7 September 2022
Dear 373melissab, thank you for selecting Extended Stay America and writing a review. We are so glad your first impression of our hotel was excellent. Our goal is to provide an exceptional experience for each of our guests, so it was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Thank you for taking the time to recommend us to fellow travelers, and we hope to see you again on your next visit.
Sincerely, Hotel Management
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The staff here are super fun! I stayed stwice and each time the decor that Kamica the GM puts into the building is so fun for me and my son! Also the staff is very friendly and the place is so well kept right near dunkin donuts! I love this place and I always stay here for a change of scenery!
Date of stay: May 2022
Location
Sleep Quality
Service
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I have a very delightful stay at the hotel. Thanks to a wonderful staff and Octavia was very helpful. My every need was handled efficiently and without any complications. I would like to thank everyone for great service.
Date of stay: June 2022
Trip type: Travelled on business
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ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 23 June 2022
Dear Malic, thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Octavia, and we'll be sure to share your compliments with the entire team. Thanks again, and we hope you will plan on staying with us again in the future.
Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
