For the love of all that is holy, stay away. Got in late (midnight) and went right to bed. Woke up and saw filthy soap scum my glass shower doors, ring in the toilet, hair in the shower, and wet goo with hair in it on the floor. Told front desk. She said general manager is in at 10am and will call us. Never got a call.
Dear sherrya840,
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.
Sincerely,
Hotel Management
This is my first time staying here and I have to say it has been wonderful. The GM is friendly and takes the time to know her guests and at the same time keeps her staff on their toes. Everyone is respectful and goes out of their way to accommodate even the tiniest request. The staff is almost like a family and it is a joy to watch them interact amongst themselves but especially with their guests. Highly Recommend!⭐️⭐️⭐️⭐️
Dear 373melissab, thank you for selecting Extended Stay America and writing a review. We are so glad your first impression of our hotel was excellent. Our goal is to provide an exceptional experience for each of our guests, so it was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Thank you for taking the time to recommend us to fellow travelers, and we hope to see you again on your next visit.
Sincerely,
Hotel Management
The staff here are super fun! I stayed stwice and each time the decor that Kamica the GM puts into the building is so fun for me and my son! Also the staff is very friendly and the place is so well kept right near dunkin donuts! I love this place and I always stay here for a change of scenery!
I have a very delightful stay at the hotel. Thanks to a wonderful staff and Octavia was very helpful. My every need was handled efficiently and without any complications. I would like to thank everyone for great service.
Dear Malic, thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Octavia, and we'll be sure to share your compliments with the entire team. Thanks again, and we hope you will plan on staying with us again in the future.
Sincerely,
Hotel Management
Everything was so clean. I had such a great stay and all of the workers were so nice! I felt at home with this entire stay. I will definitely be coming back here whenever I visit again. This is definitely the place to be!!
