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Cory R

Review

5.0 of 5 bubblesReviewed 26 Feb 2022
Great experience. The rooms were very clean! Staff were so polite! Helped us out with information on various places to eat. They are pet friendly as well. Laundry room onsite was very clean. Free WiFi and gym as well. Thank you extended stay!
Date of stay: February 2022
Trip type: Travelled with family
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ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this review
Responded 1 Mar 2022
Dear 629coryr,

Thank you for your recent stay at Extended Stay America. We are pleased you enjoyed our accommodations, great staff, and courteous service. We are glad that details such as this made your stay more enjoyable.
We look forward to welcoming you again whenever your travels bring you back to the area.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (272)
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Reviewed 12 February 2022

The pandemic made renting become a new way of adapting. Living in a Studio at Extended Stay for the past 18 months is the safest I could have felt. As a single woman with no kids who hates to fix things, it is perfect. ESA is a trusted property owner beyond a hotel. Super clean communal areas. The management and staff are a significant factor in why I keep staying. Underground parking, two highways, a mall, a metroplex and a Whole Foods all within steps or .5 miles is a massive bonus to shoppers and travelers alike. Philly is just a hop, skip and jump away as is New Jersey. Pets are welcomed :-)

Room tip: The third and fourth floors facing the Pike have lovely views of green hills and sunrises and sets.
Date of stay: February 2022
    • Sleep Quality
    • Rooms
    • Service
Thank cruellac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2022

LOVE my little studio, it inspires me. Prefer the professional but extremely family oriented zone. Employee's rock and WOW did you all live during Covid, this place saved me. Whether one night or 1.5 years, great place to be.

Room tip: front staff is best answers
Date of stay: January 2022
    • Value
    • Cleanliness
    • Service
Thank 303stasiad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 12 January 2022

Thank you for posting such kind comments about our hotel. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing the Extended Stay America, and we hope to welcome you again soon!

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2021

The front desk lady was very professional. The housekeeper was very nice and she brought me up extra towels. I had a good experience and I will recommend other people there. They have a good team at Plymouth

Date of stay: November 2021
Trip type: Travelled on business
Thank yhasheikab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2021

Management was super friendly from the moment I walked through the door. The manager (Walidah I believe her name is ) at the front desk was knowledgeable of the area and was able to help me plan an adventurous weekend. Look forward to my return to this location.

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dice B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 18 October 2021

Thank you, Garry, for posting such kind comments about our hotel, especially about our manager. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing the Extended Stay America, and we hope to welcome you again soon!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2021

The hotel room 440 given to me was so worst I ever got in my life time. We were not able to stay for 10 mins due to to a bad smell in the room and the attendant refused to fix any problem saying they are over sold. What the hell..!!

Date of stay: September 2021
Trip type: Travelled with family
1  Thank W7686UFsivas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting - East, responded to this reviewResponded 15 September 2021

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience.We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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