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James M

Overall good experience.

4.0 of 5 bubblesReviewed 30 May 2024
The staff was professional, very pleasant and helpful. The building is showing a bit of wear (like the carpet and furniture in our room) and really needs attention to bring it back up to what should be Marriot standards. The breakfast buffet was tasty for me, but the attendant was having issues keeping up with the demand. There was quite a crowd and many items kept running out. Maybe more than one attendant would alleviate that issue. It wasn't a bad experience and I'd more than likely stay there again.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (427)
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1 - 6 of 427 reviews
Reviewed 27 December 2023 via mobile

Stayed here last night, Christmas night, They had a 30% occupancy and now I know why. Stains on my bed sheet, ridiculously small dbl beds, shortages of breakfast food ( reason from staff was that delivery never arrived). A dated property owned by Ashford.. We also stayed here last year and they keyed us into a smoke smell room which we thankfully got replaced. No mention at all at the front desk of my Titanium lifetime status, not that it would have mattered. All told, pretty disappointing (again) "Fool me once shame on you, fool me twice shame on me". Not sure what other Marriott branded properties are in the area but my 3 star rating on this hotel is a gift. Look around for something else.

Room tip: Avoid this hotel if you can.
Date of stay: December 2023
Trip type: Travelled with family
Thank oldsurfer52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2023

Stayed here two years ago and had a very different experience.

This time, however..... sofa has a "hole" in it and tilts to the middle, soft bed has "potholes" and you can't get comfortable, bathroom is abysmal, shower is c** p, breakfast is cold and skimpy, lighting (like all Marriott properties) is very dim, room is smaller than one we had last time -- this is no more a "suite" than my car is: it's a room with a crummy sofa and a microwave. Just stayed in a two-star property that was nicer.

And quiet it is not.

I guess Marriott will put their name on anything just to make a buck.

Room tip: No pool
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 498paiges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2023

Only stayed 1 night, and wasn't sure what to expect based on mixed reviews, but everything was fine. It's an older hotel, but everything was clean, bed was comfy, staff was helpful and free breakfast was fine. Our 6th floor king suite was a good size and we would book again.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Am D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2023 via mobile

I can tell that this used to be a much better hotel, but now it’s just depressing. The room is smelly and old. Closets and furniture are dusty. Breakfast is Ok but the dining area is quite sketchy. The pool is indefinitely down as well. Clearly it’s long overdue for a renovation.

Date of stay: July 2023
Trip type: Travelled with family
Thank Selina Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean O'hara, Owner at Springhill Suites Philadelphia Plymouth Meeting, responded to this reviewResponded 31 July 2023

I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your issues have been shared with our housekeeping leaders to ensure this is an isolated incident. I thank you for choosing to stay at the hotel.


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Reviewed 4 May 2023 via mobile

Horrible you will regret. This place is truly disgusting. I booked multiple rooms and each one was incredible dirty. There were stains on the beds couch and floors, hair in the bathroom when we arrived. And even some yellow stains on a bed. Also in a closet there was drawling on the wall and there was literal mooch or wood chips behind our bed. Also the pool was completely drained on arrival. Please chose somewhere else as this place is truly dirty.

Room tip: Don’t. Just don’t.
Date of stay: May 2023
Trip type: Travelled solo
2  Thank Alex D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean O'hara, Owner at Springhill Suites Philadelphia Plymouth Meeting, responded to this reviewResponded 5 May 2023


I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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