651 Fountain Road, Plymouth Meeting, Pennsylvania 19462, United States

This review has nothing to do with my stay there as I did not stay there. On several previous occasions I have had very pleasant stays at this location. Rather, this complaint has to do with their failure to honor their cancellation policy which has cost me $297 for a stay that I did not make

I made a reservation 1/14/2023 for a two night stay (Fri, Jan 20, 2023 – Sun, Jan 22, 2023, Confirmation Number: 99783927); I copied the following from their website: "Hotel Cancellation Policy: You may cancel your reservation for no charge before 11:59 PM local hotel time on January 15, 2023. After this time, please note that your prepayment for this special rate is non-refundable." Unfortunately for me, this policy is not stated on the confirming email from them.

On 1/15 morning I noticed they had charged me $297 - well before the midnight cancellation deadline.

I modified the reservation to include a 3rd day and a senior discount (Fri, Jan 20, 2023 – Mon, Jan 23, 2023, Confirmation Number: 99783927); I copied the following from the website: You may cancel your reservation for no charge before 11:59 PM local hotel time on January 19, 2023 (1 day[s] before arrival).

Later on 1/15 I cancelled the reservation and received the following confirmation email: Your reservation is cancelled Cancellation Number: 60216073, Fri, Jan 20, 2023 – Mon, Jan 23, 2023.

So I cancelled before the original dealine of 11:59 PM local hotel time on January 15, 2023 and well before their second deadline of 11:59 PM local hotel time on January 19, 2023 (1 day[s] before arrival).

I still got charged $297. The hotel now claims that my original reservation was non-refundable.

I was not particularly impressed with my stay. The rooms are "newly renovated," but pretty poorly. There is still rust around the door frame in the bathroom, some kind of dried spackle/drywall compound in the bathtub, amd the drawers are duct taped shut to keep them from rolling open on their own.
The breakfast offerings are just sad. In fairness, the hotel did email us before our stay to inform us they were renovating the breakfast area so there would be some disruption. But there was no hot breakfast at all. We're talking prepackaged cereal with cups of milk.
I didn't feel like anything special as a marriott gold member, which is typically not the case when I stay at Hilton properties.
Compared to what I'm used to, the beds are hard as rock, but my wife didn't have a problem with them, so it might be me.
When we checked in we asked if they had any rooms with two queens available instead of a king. The agent said yes and he would make the change for us. On the morning of checkout i woke up to an invoice that was $150 more than we were guaranteed. Apparently "Ameer" did not explain to us that the different room had an increased rate. Thankfully the desk agent was extremely friendly and polite and took care of the issue for us, but we shouldn't have had to deal with it in the first place.
On the positive, the staff is very friendly and always said good morning and good evening to us. Housekeeping came every other day and kept up the rooms nicely.
I was testing a Marriott property as we normally stay at Hilton but received complimentary status with Marriott. I think I'll be sticking with Hilton going forward.

Very satisfied with this Courtyard.

Conveniently located within an office park and accessibe to nearby shops.

Adequate parking lot. Neat, inviting, comfortable and large lobby. Adequate fitness center. Ice machines on each floor. Different elevator banks servicing different sections (wings) of the hotel., which is convenient.

Clean rooms. Friendly service. Comfortable bed. Great shower pressure and shower design. (Very modern) Lots of power and USB outlets throughout the room. TV has lots of channels with sign-in options for Netflix and Youtube.

No continental breakfast, but there is a Starbucks-serving breakfast counter in the lobby. This also serves beer and drinks later in the day.