We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Shamr0ckG
Naples, Florida

Meh

3.0 of 5 bubblesReviewed 15 Jun 2024via mobile
We spent two nights here while attending a family wedding. On the plus side: hotel was convenient and well located, restaurants nearby, comfortable bed, friendly staff. On the minus side: overpriced, rooms in desperate need of renovations, carpets stained, shower curtain hanging precariously from the wall. Our toilet wouldn’t flush and we had to wait a while for maintenance to fix the problem.
Date of stay: June 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at DoubleTree Suites by Hilton Philadelphia West, responded to this review
Responded 16 Jun 2024
Dear Shamr0ckG,

We aim to impress, so I'm sorry that your visit was just okay. I regret that you were inconvenienced by a maintenance issue. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review and we hope to host you again.

Sincerely,
Mark Rokosky
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Book Now with Marriott Bonvoy
  • Booking.com
  • Expedia.com
  • Hotels.com
1.0 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • Homewood
    $239
  • Hotels.com
1.5 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
Exterior
$154
  • Booking.com
  • Hotels.com
  • Algotels
0.9 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
The Bistro
Get rewarded with One Key
  • Booking.com
  • Courtyard
  • Hotels.com
0.3 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
Exterior
  • Expedia.com
  • ZenHotels.com
    $147
  • Hotels.com
1.7 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
Exterior
$213
Fully refundable
  • Booking.com
  • Hotels.com
  • Expedia.com
    $213
0.0 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Tapestry
    $348
  • Booking.com
5.6 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • Residence Inn
    $241
  • Hotels.com
5.8 km from DoubleTree Suites by Hilton Philadelphia West
Free Wifi
Free parking
$427
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Tripadvisor
    $427
  • Booking.com
  • Hotels.com
6.3 km from DoubleTree Suites by Hilton Philadelphia West
Pool
Restaurant
View more hotels in Plymouth Meeting
Reviews (567)
Filter reviews
567 results
Traveller rating
176
106
80
80
125
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
176
106
80
80
125
Show reviews that mention
All reviews double tree fitness room indoor pool atrium mall philadelphia closet
Selected filters
Filter
Updating list...
5 - 10 of 567 reviews
Reviewed 21 May 2024 via mobile

First, let me say the staff were super friendly and helpful. no complaint there and I wish they had more to work with. But this place is an absolute dump— it is so tired, dirty, beaten up and in need of a major refresh. Carpets are stained/dirty, elevator flooring is peeling and coming up, room carpeting is dingy/dirty, all the couches are stained. We had to vacate one room because the smell of vomit was overwhelming. Just gross. Good location but Hilton needs to invest in this property or stop listing it. For over $200/night per room, it is a rip off.

Room tip: Good location. That’s it.
Date of stay: May 2024
Trip type: Travelled with family
Thank John S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at DoubleTree Suites by Hilton Philadelphia West, responded to this reviewResponded 7 June 2024

Dear John S,

While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced.

Sincerely,
Dave Hirsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024 via mobile

This place makes Motel 6 look luxurious. Run down and dirty. My daughter’s room smelled like vomit. Mold in shower, peeling wallpaper, furniture with excessive wear and tear. Rugs dirty and stained with various substances in rooms and hallways- looks like they haven’t been cleaned in a LONG TIME. Just all around shabby and beat up inside and out (portico entrance ceiling is crumbling apart). This hotel is long overdue for an update. Gave one star for convenient location and nice desk staff but I wouldn’t stay here again and we tell others to avoid it.

Room tip: Close and convenient but so dirty and literally hotel is falling apart.
Date of stay: May 2024
Trip type: Travelled with family
Thank Travel0nawhim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at DoubleTree Suites by Hilton Philadelphia West, responded to this reviewResponded 7 June 2024

Dear Travel0nawhim,

Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

Sincerely,
Dave Hirsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024 via mobile

Visited this hotel for a conference close to home. Lunch was provided. As I have a gluten allergy, I asked if any of the available food was gluten-free. The server went to ask the chef, and returned with warmed gluten-free bread, a dish of fruit, and information on what items on the buffet style table were gluten-free. No issues with what I ate. Very much appreciated this assistance! Thank you, Chef at the Doubletree!

Date of stay: April 2024
Trip type: Travelled on business
Thank TripsWith2Kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2024

I don't no we're to begin how about not a working TV...how about the pool needed service how about rude customer service ...called down there numerous times for a different TV they don't come until 12 in the morning Monday you we have children along with no blankets they had ...the pool I'm not goin to get started ...Angela your not a very pleasant person along with your managers ...never see us or any relatives there again.

Room tip: Stay away
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Culture26271662631
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024

This place is absolutely disgusting. That is it, that is all. Milky pool water, and everything made of fabric should be ripped out and burned.

Room tip: Maybe plan ahead and stay elsewhere.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shār B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews