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hrtqhm848902

Great Location - Short Stay

5.0 of 5 bubblesReviewed 14 Jun 2024
Only stayed for one night, no issues or concerns. Great location to please to grab a bite to eat. Hotel is right on the campus which was very pleasant.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this review
Responded 5 weeks ago
Dear hrtqhm848902,

Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon!

Best,
Coleman Hughes
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,876)
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Reviewed 14 June 2024

We have stayed at this hotel many times. It is always clean and the staff is always very helpful and friendly. It is always quiet. The beds and pillows are always very comfortable. Would highly recommend this hotel!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank P2835YDkimp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this reviewResponded 15 June 2024

Dear P2835YDkimp,

Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review.

Best,
Coleman Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

The only issue we had with the hotel was how long it took to get checked into our rooms. There was construction throughout the building but that is always an issue

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mbachman12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this reviewResponded 5 June 2024

Dear mbachman12,

Thank you for staying with us while in town for a wedding. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive arrival experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. We hope to see you again for a flawless experience.

Sincerely,
Coleman Hughes
General Manager

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Reviewed 21 May 2024

1) the heating/cooling unit was so loud it woke me
2) I could hear the people next door even though they weren't loud
3) they left one packet of decaf every three days. I know the price of coffee has gone up but that's a bit much. And I asked for more, which they didn't bring.
4) the towels are pretty cheap/thin for what they charge for the room
5) I'm giving them a pass on the restaurant since things are under construction but breakfast was mediocre at best.

I won't stay here on my next trip to Pitt.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this reviewResponded 21 May 2024

Dear Robert B,

We are truly sorry that we didn't meet your expectations. Your feedback is incredibly valuable to us, and we are grateful for the opportunity to learn and grow from it. Our guests' satisfaction is our top priority, and your comments will undoubtedly help us enhance our services and elevate our hotel experience. We sincerely hope that you will grace us with another visit in the future, as we are eager to ensure you have a truly exceptional stay.

Sincerely,
Coleman Hughes
General Manager

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Reviewed 5 May 2024

paid in full back in February and was charged 3 different times on 4/26 ($1049, $941, $941). first 2 dropped off but the last 941 was not refunded. Left messages with accounting and no return calls yet. 2 elevators broken, TV in one of the rooms was broken. Maintenance was supposed to come back twice and never did. Only good thing about the trip was my daughters graduation. Will not be staying again

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tyljos1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this reviewResponded 5 May 2024

Dear Tylijos1,

Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax, and incidentals; an authorization occurs to ensure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. It can take some banks 3 to 5 business days to acknowledge our release. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize.

Sincerely,
Coleman Hughes
General Manager

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Reviewed 4 May 2024

Very disappointing stay over graduation weekend. Check-in lines were out the door with only one person working the desk, 2 of the 4 rooms we rented were not ready at 5 PM, key cards kept de-magnetizing necessitating multiple trips to the front desk, only one functioning elevator most of the 4 days we were there, pool was closed, food service was very poor and limited and overall condition of the property was very poor. Staff was nice and apologetic, location was great and parking was convenient

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lmurphy258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Courtyard By Marriott Pittsburgh University Center, responded to this reviewResponded 5 May 2024

Dear Imurphy258,

I'm very sorry for your poor arrival experience, which set the tone for your stay; please forgive us. We appreciate your time spent sharing a review. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to the area.

Sincerely,
Coleman Hughes
General Manager

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