We stayed for 2 nights on the 19th floor. The room was clean and very spacious and we loved it. The separate bedroom was great for our family and my son was sleeping on the pull out couch. The pull out couch didn’t have any sheets on it, which was easily fixed by the front desk giving me sheets. The pool was very clean and had many towels to use. The main problem with our stay is that there was only 1 of 7 elevators working Labor Day weekend. There were 2 staff elevators running, but not for guests. We waited numerous times for 20-30 minutes to get an elevator. This was an issue both days we stayed. We invited guests to our hotel for drinks, and they couldn’t get to us because the line for the elevators was too long. We did have major problems with the breakfast service on Labor Day. All hot food items, except fresh made Omelets, were out at 830am when we got there. The omelet line was 15 people long. There were no dishes, cups, silverware or napkins out. It was a complete mess!!! My only option was to get in the omelet line and hope they didn’t run out of food, which they didn’t. I have always expected more from an Embassy Suites, but this stay was the worst Hilton experience to date.