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PopeyeD
Rockaway Park, New York

Great Stay at Embassy Suites

5.0 of 5 bubblesReviewed 31 Aug 2024via mobile
Stayed here for 2 nights with our 2 teens. Loved the location. Easy walking to everything including PNC Park where we caught a Pirates game.

The hotel is in the historic Oliver Building in the heart of downtown Pittsburgh. Room was big with separate living room that included a pullout couch. Great breakfast included plus the usual Embassy Suites happy hour.

Had an issue our first night with the
a/c. Woke up at 4:30am and the room was warm. Thermostat was reading 79 in the room even though the air was set to 68. Front desk was super helpful and polite. They sent an engineer up within 5 minutes and he remedied the situation. The room was cool again within 20 minutes and no more issues.

We parked upon our arrival across the street in the municipal parking garage under Mellon Square and didn’t move the car until we departed for home. The fee was $20 per day.

Valet Parking is also offered by the hotel.

I would highly recommend staying at this Embassy Suites and will definitely book here again whenever we return to Pittsburgh.
Date of stay: August 2024
Room Tip: Park for less $ across the street at the parking garage under Mellon Square .
Trip type: Travelled with family
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Mikalah Lyons, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this review
Responded 25 Sept 2024
Thank you for your response! We appreciate you taking time out of your busy schedule to let us know. We do hope you decide to stay with us again sometime soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,159)
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Reviewed 30 August 2024 via mobile

I stayed here for one night. I tend to stay at this hotel when in town because it’s nice. The front desk staff was nice. The rooms are huge. I think this is a former bank. My room was clean. And quiet. And the bed was comfortable. The views from the rooms are really nice and you can walk to most places In the city.

Date of stay: August 2024
Trip type: Travelled on business
Thank Flyingboy58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mikalah Lyons, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 26 September 2024

Thank you for your response! We appreciate you taking time out of your busy schedule to let us know. We do hope you decide to stay with us again sometime soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2024

Nice hotel in downtown Pittsburgh! We only stayed one night, but it has all that you'd expect from an ES. Nice evening reception, spacious room and breakfast the next morning was good. Staff overall were very nice and accommodating. The valet can be a bit hectic, but they were fast retrieving our car.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mtu_huskies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 29 August 2024

Thank you for your stay! We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

My wife and I stayed at the hotel from July 26th to 28th, 2024, to attend the Journey Concert. Upon check-in, we had to request our Diamond Bag to discover that there was no bottled water, and they did not offer to bring any despite having more available, then ran out again later that day. I had to buy water from a vending machine. They charged $42 per night for parking. Even though we are Diamond members, they did not waive or reduce the fees, even though we didn't move our car after checking in. When we returned to the room after the concert around 9 pm, hoping to order room service, we were informed that it had closed early and that if we wanted food, we would have to go to the bar to get it. We did so, and that's where we encountered the highlight of our stay, the bartender Alan, who was incredibly accommodating and entertaining. Besides Alan and the excellent facility, most workers, especially at breakfast, looked the other way, and one, in particular, rode the elevator with us and did not speak or even acknowledge anyone else was on the elevator. She did not like her job and customers. There is work to do here besides having a lovely facility; it still takes engaging and caring workers to fill in the kindness and professionalism and show customers they value kindness and professionalism. v/r, Dr. Ken King, Room 1716.

Room tip: Do not expect much more than a high-quality hotel facility. Work in needed to get the workers to value the customers.
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ken K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 29 August 2024

Thank you for your stay and we hope you consider staying with us again. We have taken your comments and feedback are working to improve guest experience for all guests. We hope to see you again next time you're in Pittsburgh.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2024

This was the worst experience I've ever had with the Hilton Brand. After my next booked trip, I will no longer go to Hilton Properties again.

This property was disgusting and dirty. Everything was dusty; the pillows were stained a nasty yellow, and the sheets did not smell clean. The room was outdated. There were a lot of repairs needed with the room. The front desk staff was dressed like trash and unprofessional.

The pool chlorine was very, very strong. It burned my family's eyes and throat. It was very, very hot in the pool room.

Room tip: Do not use this property.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cruiser67271899168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 29 August 2024

I am sorry to hear about your poor experience. We would love to make it right for your stay and hope that we can win back your business. Please feel free to contact us if there is anything we can do. Thank you for your stay and we hope to see you again.

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Reviewed 24 June 2024

Was looking forward to staying at ES by Hilton, was dropped off after a long flight and walked in to a smell of Canabus and advised the reception was on the 25th floor. Only 1 of the 8 lifts worked and it took 20 mins to get to the reception desk. Didn't feel safe and I spoke to the receptionist to advise the same who said she'd check if I could be transferred to another hotel. She did call back and said I could cancel at no fee. I went down the next morning and the new receptionist was bordering on rude. I've cancelled my stay and moving to a Non Hilton hotel. The room was spacious although the AC was noise and hot water pressure was a trickle out of the tap. On a positive point the breakfast was good. Shame

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank michaelfQ2995MJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 29 August 2024

I'm sorry to hear about your poor experience and hope that we can make it right for your stay. If there is anything we can do to improve your stay, we would love to help. We are always striving to provide the best service possible and improve when we can. Thank you again for your comments and consideration and we do hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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