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Zaara_D
Lewis Center, Ohio

4 star prices. 2 star service.

3.0 of 5 bubblesReviewed 1 May 2024via mobile
I stayed here on my trip to Pittsburgh. I was surprised to read its a 4 star. The prices are 4 star but the service does not meet 4 star standards. When I went to check out, there was no one at the front desk (7AM). The lasy was in the backroom. She took my key and started walking away. I needed a printed receipt. She didnt bother to ask. Staff in the breakfast area could be friendlier. A simple hello to guests goes a long way. Valet staff is hit or miss.

On the upside the rooms are large and relatively clean. The thermostat wasnt working. The room got hot.

Room service was expensive, but the food was a letdown..
Date of stay: May 2024
Trip type: Travelled on business
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Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this review
Responded 5 Jun 2024
I apologize for the conditions of your stay and thank you for your feedback. If there is anything we can do to make it right for you please let us know. We hope you consider us again in the future as we work to improve guest experience for all guests.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,159)
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Reviewed 11 April 2024

My 4 night stay at the Embassy Suites in Pittsburgh was an enjoyable experience. The room was quite comfortable, the complimentary breakfast and evening social hour was very well done, and the hospitality was probably one of the best experiences I have had from a hotel. The fitness room was below my standards, I would've loved a hotel shuttle too and from the airport, and I am always disappointed when there isn't a hot tub available, but I would definitely recommend this hotel and would choose it again if looking for a hotel in downtown Pittsburgh.

Room tip: If flying, arrange transportation beforehand. Uber ride was over $100.
Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 5 June 2024

Thank you for your stay! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024 via mobile

Fantastic Staff, tough policy for business travelers. The staff went above and beyond to make my stay great. Jessica accommodated my early arrival by discovering my room was ready when she didn’t have to. Ingrid made the best omelettes ever. Finally mark at the bar accommodated my desire for club soda only with friendly conversations. The hotel is in a super rough part of town. I witnessed a fight amongst homeless people. Beware to business travelers if you have to leave early this hotel charges you a $100 fee!

Room tip: Be careful at night
Date of stay: March 2024
Trip type: Travelled on business
Thank John K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 5 June 2024

Thank you for your stay! We hope to see you again soon! If there is anything we can do to help or make your stay better next time, please let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024 via mobile

The hotel is in a great location in the city. Easy to walk almost everywhere. The front desk staff was pretty much ok. The rooms are huge and have great views. The bed was very comfortable. The breakfast and bar area are on the top floor and offer great views. Really nice.

Date of stay: March 2024
Trip type: Travelled on business
Thank Flyingboy58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Owner at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 5 June 2024

Thank you for your stay and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2024

Dont overthink staying here!

Great accomodations, we stayed on the 15th floor & had a great view. Breakfast & Happy Hour were all good & served with smiles! Nice view from the top floor too. Definitely would recommend.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Audrey R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carol Darabant, General Manager at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 9 January 2024

Thank you so much for the 5 star rating! We appreciate you taking the time to share your experience and glad that you enjoyed the hotel and the services that we offer! We hope to see you again!

Warmest regards,
Carol Darabant
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2024 via mobile

Fabulous people. So friendly. Shout at to Julia at the bar and Omari at the omelet station. Wow. The property is immaculate. Well located. and it’s so cool that that the lobby (which is a great place to hang out) is at the top of the building.

You can text the front desk for any issues and they are very responsive.

I was just here for business; but any other trips to Pittsburgh, this is where I’m staying.F

Date of stay: January 2024
Trip type: Travelled on business
Thank medwriterdg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carol Darabant, General Manager at Embassy Suites By Hilton Pittsburgh Downtown, responded to this reviewResponded 9 January 2024

Thank you so much for the 5 star rating! We appreciate you taking the time to share your experience and glad that you enjoyed the hotel and the services that we offer! We will share your comments about the positive experience you had with our staff and hope to see you soon!

Warmest regards,
Carol Darabant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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