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kendraarpey
Corinth, New York

Need better customer service.

2.0 of 5 bubblesReviewed 28 Sept 2021
We first came to this hotel in 2016 and we couldn’t WAIT to come back. The first stay was much better than the second, at the least. Upon arrival of this trip, we had instant attitude from the front desk associate checking us in. When we got to our room, we were stunned at how nice it was. The cleanliness of the room was not an issue - the housekeeping was great! We went to get the rest of our luggage, we came back up to the room and the key cards wouldn’t work. Went to the front desk to get a new card, and received more Attitude from the same front desk agent. Went back to the room to try the key, still did not work. Went back to the front desk, he said it was now a battery issue and he would send someone up shortly. Stood by our door with all of our luggage and bags at 10:30pm for 25 minutes before someone came up. After the lock was fixed, we realized we were missing a light bulb in our bedroom lamp, did not have a do not disturb sign, and requested two drinking glasses. The Glasses were paper cups wrapped in plastic, not drinking glasses like the ones that sat outside my hotel room door the entire weekend from the previous guest. My husband then decided to get ice for drinks. The ice machine on the 15th floor did not work, nor did they work on the 16th floor. After traveling to the 17th floor, they finally worked. As someone that has worked at an Embassy Suites in the past, we were very disappointed in the service we had here, and feel It’s certainly not the service you would expect paying $300+/night.
Date of stay: September 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviewed 28 September 2021

We stayed at the Embassy Suites for one night in town for the Steeler game. Awesome service from start to finish. Checkin was a breeze, our room wasn't ready but they got us another room. We had drinks at the nightly reception and also a drink at the bar. Everything was spot on. There were a few weddings going on atthe hotel but everything was great. Breakfast in the morning was a delight too, from fresh to cook orders to everything else we really enjoyed it. Valet parking was a breeze as well. We will definitely stay here agin. Great service, friendly people, nice place to stay.

Date of stay: September 2021
    • Location
    • Cleanliness
    • Service
Thank Susan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2021

Great location, loved the room. My only complaint is that there were sheets on the pullout bed from a previous guest and a used mask in the sheets. We changed the sheets ourselves so we could sleep. Other than that, it was satisfactory.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank megganshaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2021

Stay here for excellent service and downtown access. Many area restaurants including Market Square. Convention Center a quick 10 minute walk. 30 minute, easy drive from the Pittsburgh Intl Airport. Beautiful building with a beautiful view from all floors. Check in on the 25th floor, which is the highest floor

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank capemayjay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2021

Let’s start with at arrival, I was yelled at by the valet parking attendant and told to give my keys to a parking services attendant in plain clothes. In ghetto! Cold showers, bell hop won’t allow you to use a cart, manager a fool, breakfast advertised until 930, HA! Never again! Stay away! FYI parking is cheap across street with no harassment!

Date of stay: September 2021
Trip type: Travelled with friends
Review collected in partnership with Embassy Suites Hotels
Thank 975bradh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2021

9/17/2021
stayed fri 9/12 to sunday, the hotel has absolutely zero atmosphere, wedged into a large building, front desk on 25th floor.
there is a front desk attendant at night that is about as unprofessional as i've ever seen, tall Black fellow.
As a result of the covid situation, hilton has used it as an excuse to NOT clean any rooms, NOT restock towels or empty trash, when I called down to the rude front desk "man", and asked for towels, I was told they would be brought to my room, 3 hours later, no towels, i called back, got a rude response, "he" said, the towels were being brought up, another 30 minutes, nothing, i went to the desk, only to be confronted by this, nasty and standoffish front desk fool, who proceeded to treat this former customer like ive never been treated at any Hilton establishment, i wish i had gotten "his" name, nevertheless, i wouldnt spend my money there ever again.

Room tip: stay elsewhere
Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
2  Thank Stevemp753
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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