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mthoma626277
Port Orange, Florida

Dirty, Horrible, Disgusting

1.0 of 5 bubblesReviewed 25 Aug 2021
From the first trip up the disgusting elevator to the state of the room and bathroom, this hotel is sooooo dirty. Really a terrible overall experience and a blight on the Hilton name. I stopped complaining or asking for anything as the filth of the entire hotel was only matched by the incompetence of the staff. My only recommendation is to close, fumigate, industrial clean and hire staff who actually care an iota about customer service. I’ll spare the details but I’m not a complainer and understand the difficult times we’re living through. But this would be a poor excuse for a one-star hotel.
Date of stay: August 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Embassy Suites Hotels
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110 - 115 of 1,152 reviews
Reviewed 23 August 2021

This hotel was beautiful and super clean. The staff was amazing and very accommodating. The view from our room was spectacular. Best Place to Stay in Pittsburgh. You won’t regret it. Very close places to eat and have fun.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank angelnh05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2021

0/10 don’t recommend. Housekeeping is non-existent. Takes 4 hours to even get towels delivered. Had to go to front desk for toilet paper because no one ever brought any. The worst part is that the rooms are just flat out dirty! I had 4 different rooms between my group and in each one the showers were disgusting. Literally black scum on shower floors and heavy mold on shower tiles. Literally I’ve been in cleaner campsite showers. Buyer beware! This hotel is not worth the $350 per night! Oh and did I mention we did valet, which is like $30ish a day… the valet workers stood and watched us 5 women drag our luggage through the rain from our cars. Never once offered to help.. just stood there under the awning out of the rain smiling and staring as we struggle bussed our way in. #Salty #disappointed #wasteOfMoney!

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Tabbethaj123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2021

Not yet ready for prime time, this property is still recovering from forced closures. Property is proudly offering the least. Hot buffet breakfast was good, room needed a more thorough cleaning. Room still had detritus from the last guest.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank murraymonsters
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2021

This was my grandchildren's first visit to the city. We went to Steeler training camp and watched grandchildren perform various training exercises and then onto to our hotel. Everything was clean and ready to go. We met up with another another family unit and walked to dinner on ninth street. Had a great breakfast in the morning and headed to station square. Rode the incline to the top of Mt. Washington and grandchildren had a great view of the city and a fabulous banana split. Proceeded to Kennywood park and had a great time. Grandchildren were very happy and tired. Can't wait to come visit again.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank John Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2021

We stayed as a family of four (2-year old and 5-month old). Going into the stay, we were a bit apprehensive as the hotel has mixed reviews. Our stay was great, and we would return.

The hotel was very clean and comfortable. We enjoyed the downtown location, including the great city views from the hotel. We stayed 2 nights, and walked everywhere, including the Duquesne Incline, restaurants, and the Heinz Museum.

An area of improvement would be friendless of some of the front desk staff, as some were curt when checking-in. Although breakfast was included (and the staff there were very friendly and helpful), we decided not to have breakfast at the hotel the second morning, as we didn't find the breakfast particularly good the first morning. In the evening, the bar was understaffed, and we were unable to order a drink.

Date of stay: July 2021
Thank shanerjb18s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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