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Robches
Southern Maryland

rude staff - not accomodating

1.0 of 5 bubblesReviewed 7 Aug 2021
When I called for early check in - the person on the phone was rude and even when I identified mysefl as a diamond level member - his response was :"that doesn't make a difference."

When I asked if they had airport shuttle his response was "nope" - and that was it.

When we got to the hotel at 1pm we were told the room was ready but there would be a $50 early check in fee. I again identified myself as a diamond level member and again was told that didn't make a difference - even through the room was ready.

The advice of the front desk was to "walk around for an hour" and then come back. And never got bottled water as well. Won't be back
Date of stay: July 2021
Room Tip: go somewhere else
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Escobar, Guest Services / Front Office at Embassy Suites By Hilton Pittsburgh Downtown, responded to this review
Responded 9 Aug 2021
I apologize for the conditions of your stay. This is not our usual level of service and we are working to make sure no guest has this same experience. We do hope you stay with us again so we can make it right and insure that you and all of our guest have a better hotel experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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116 - 121 of 1,152 reviews
Reviewed 4 August 2021

We had a two bedroom suite, very spacious. The location is great, within walking distance of all the downtown food and tourist sites. Just a block from he hop on hop off bus tour. Cleanliness was average, and the breakfast offerings were great, it just was not covid safe: hundreds of people in line, all touching the buffet utensils, no masks, a disease spreader waiting to happen. Staff accommodated our early check in which was nice since we had a wedding at 5. Hot water was plentiful but had to run the water for 5 minutes or more before it warmed up. Value compared to other downtown properties was good. t

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jcgnj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2021

Hilton never disappoints. The Embassy Suites downtown was excellent--the food, the service, the cleanliness, the spacious rooms and the view--incredible of the river, the baseball stadium. I would stay at this hotel every and any time I'm in Pittsburgh. The staff is so friendly and helpful. I can't say enough about the quality. The chef who made my veggie omelet did a fabulous job! Thank you, Thomas! Your help at check-in was greatly appreciated!

Room tip: The view of the river was lovely
Date of stay: July 2021
    • Location
    • Rooms
    • Service
Thank gloriah978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2021

Hotel staff limited and rooms dirty, old water bottles, napkins in trash and dirty coffee maker. Self service housekeeping and cold water in my first room, no immediate alternatives provided. I felt bad for the staff that was working there because they were most friendly but could not provide amenities that are advertised.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Guide16020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2021

Booked a corner River view room at this downtown hotel and was impressed. Staff was friendly, buffet breakfast was awesome every morning. AC was not working well in room at first, but it was promptly repaired. Lobby on 25th floor is confusing, but I would stay here again. Self parking garage across the street is handy. Good location.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
4  Thank SAVisitor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2021

Great room/size for the value and great location. Great old building. Early morning fire drill down 16 stairs was the low light for our stay but was pleasant otherwise. Breakfast was good. Omelets not available first morning but they were the next. Employees all friendly/helpful.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank MDefauw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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