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Jamie F

HORRIBLE Hotel - chose somewhere else - wish I had !!

1.0 of 5 bubblesReviewed 12 Jul 2021via mobile
This has to be the absolute worse hotel in PIT - we were in town for a family emergency- I’ve alway chosen Embassy Suites for there friendliness/ cleanliness / convenience-
This has to be the worse customer service I have ever encountered- after day 2 of 5 we ask fro housekeeping- I was ask “what would you like them to do” I was stunned I said the normal cleaning of the suite - “they are not available to do that” -“ they can drop off towels - toiletries- etc…..” what ?? You website says the guest are in control of when they want housekeeping- NOT true here - as well if we wanted towels in a timely manner were advised it would be quicker if we came to the front desk to pick them up ourselves- no one wears name tags -

Trash would remain at the elevator area fro at least 2-3
days before being picked up -

We had Black Mold in out shower so they obviously do not practice good house keeping even when performing it -
The Happy Hour is a joke - don’t show up at 5:28pm you’ll be told HH does not start until 5:30 !! Just the rudest of staff - I must say if the front desk staff were as friendly and kind as the Breakfast staff were this would be a different review -
The hotel alarm went off at 5am on out last night - indicating to evacuate the building - of course it was a false alarm - do you think there was anyone around to tell everyone it was a false alarm NO - people were frantic finally I called the front desk and was told - they made NO effort to contact the rooms to indicate it was a false alarm -

Just a HORRIBLE place to stay - I did find out this hotel is a FRANCHISE Hotel not a portfolio of Hilton property which could explain the lack of Hilton Standards -
Date of stay: July 2021
Trip type: Travelled with family
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122 - 127 of 1,152 reviews
Reviewed 11 July 2021

This chain used to be great prepandemic but now it lacks in service. No housekeeping available, complimentary drinks are now only 2 drinks. Breakfast was still good.
I understand there’s a lack of workers but let your guest know what to expect.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Mike Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2021

We stayed for the July 4th weekend. Though premium rates in downtown, we wanted to spend quality time with family and booked it.

But very soon we realized this particular hotel is not up to the expectations.

1) the sofa bed had springs poking out and had to sleep first night on floor(gave the actual bed to kids). The sofa bed was fixed on 2nd night.

2) there was lot of mold in the bathroom room# 2016.
I was told there is no immediate remedy for that. I was offered a different room. But, by that time kids unpacked their gear and they were in mood to shift to another room. Actual problem came when we were about to sleep. Read my first point.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 956santoshr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2021

We enjoyed our stay with complimentary breakfast each morning and the complimentary happy hour drinks and snacks. Entire staff was attentive to guests, kept all areas clean and maintained safe practices.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank WickedTurns521
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2021 via mobile

Our family of five stayed here while driving through Pittsburgh. The hotel was very nice, clean, quiet, and spacious. The front desk staff were very helpful and accommodating. We appreciated having the buffet breakfast back. Everything was very nice and we’d definitely stay here again if visiting the city.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank AmyE1523
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2021

It was my first time in Pittsburgh, PA The city was so beautiful I really loved it. An elegant modern hotel located in the heart of Downtown Pittsburg. The hotel room itself was so huge; I love the bed. The breakfast was pretty nice. it has several options even there is a chef that you can ask for custom make omelets or eggs. The staff was amazing.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank nettafay16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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