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jeffreyhkahn

Not comfy for family of 5

2.0 of 5 bubblesReviewed 16 Aug 2021
Booked this hotel directly though Hilton and was booked very clearly as a room to sleep a party of 5. The room had one king and a pullout couch that was barely wide enough for 2 people. I had to talk the front desk into the idea that this was neither comfy nor standard. The only solution was a air mattress. I spent 25 minutes helping housekeeping rearrange furniture to fit an air mattress on the floor. In addition the pullout sofa was so uncomfortable…you could feel springs. We had to ask for an extra blanket to use as a mattress pad. Im not usually picky about these types of things, but really don’t understand why they could sell this as a room for 5
Date of stay: August 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this review
Responded 14 Sept 2021
jeffreyhkahn,

We appreciate the feedback. Thank you for your review.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews market square great location within walking distance parking garage great stay front desk staff nice hotel per night enjoyed my stay revel downtown cvs elevator stadium game shuttle rates
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Reviewed 16 August 2021

AC unit was very loud and remained on all night. For almost $300 night, unreasonable for hotel to not offer breakfast. Parking was an extra $30/day on top of it. Downtown area around hotel has really taken a turn for the worse. Did not feel safe walking around. On positive side, hotel staff was very pleasant and helpful.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank vincea648
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded 14 September 2021

Thank you for your review. We appreciate the feedback and I will share it with our maintenance department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2021

This hotel is in a great location and for a visitor to take average of the restaurants, landmarks and everything else the city has to offer. The services the hotel provides are average but overall the experience is pleasant.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank brihold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded 14 September 2021

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

It was okay but it could have been better if there was actually breakfast included when I paid for it. Also, the room had no trash bags in it (minor inconvenience) other than that the room was perfect.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank chrashe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded 14 September 2021

charshe,

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2021

I booked a room block here for our wedding located nearby. The customer service appeared wonderful at first and they seemed to be easy and transparent to work with, but quite frankly it turned out to be an awful experience and probably the most disruptive and stressful part of planning our wedding. We had difficulty securing additional rooms for our guests once the block ended despite there being availability still and being told that the rate would continue to be honored as long as there was availability. They overbooked the hotel for that weekend and called my maid of honor the morning of my wedding to see if she would give her room up for a future stay. Most frustratingly, we booked a room on behalf of one of our wedding guests who was also our wedding officiant. During booking we put our own card down for the room in order to pay for the room as a thank you for this guest, along with instructions not to charge the guest themselves. They misspelled our email 3 times so it took multiple calls just to get the confirmation email sent to us. When we called the day of their check in to confirm the details, our card was no longer on file, so we supplied it again and were assured it would be taken care of. Three days after our wedding while on our honeymoon we realized we still hadn’t been charged for the room. When we called we were told that actually no one was charged and we had to again provide our card number to pay for their room. We were then charged for the room, but incredibly dismayed the following day to hear that our guest had also been charged. That took another call to adjust. The rooms were fine, the location was great for our guests, and shockingly the hotel staff did deliver the welcome bags we provided for our guests, but it was such a hassle in the immediate lead up and following the wedding that I would absolutely not recommend anyone use this hotel for a wedding or other event because the communication and organization is horrific.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank vecczimm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded 14 September 2021

vecczimm,

I would like to apologize for the issues you encountered during your weekend with us. I can assure you this is not the standard level of service that we strive to provide. .Thank you for providing your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021

This is a great hotel if you want to be in the heart of the city. It's very close to Market Square and there are lots of options for food and entertainment. We stayed there before a Pirates game and we couldn't have been happier. The staff were friendly and helpful. We would stay here again!

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank ckv2284
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded 14 September 2021

Thank you so much for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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