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fantaziera

Beautiful hotel!

5.0 of 5 bubblesReviewed 24 Jun 2021
Hyatt House exceeded my every expectation, and provided a lovely stay! Ideal location, big quiet room, and fresh airy feeling all through the property. Would definitely recommend and looking forward to returning!
Date of stay: June 2021
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this review
Responded 25 Jun 2021
Dear fantaziera,

This is the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review.

Best,
Nick Marchuk
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (755)
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Traveller rating
493
135
71
27
30
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Reviewed 17 June 2021 via mobile

This is our second time staying here and we would definitely stay again. Rooms are nice and spacious with plenty of room to spread out. Hotel is clean although starting to show it’s age in some places (not dirty just worn). Proximity to several chain restaurants (Panera, Wendy’s, etc) is nice with picky children in tow. Staff are consistently friendly both of our stays. The woman serving breakfast was particularly great chatting with my kids about what they were doing that day and what they had enjoyed the day before. Great stay and will definitely be back.
Note on covid protocols:
-grab and go breakfast as of June 2021 is yogurt, fruit, prepackaged muffins/pastries, oatmeal cups, cereal, individually wrapped breakfast sandwiches as well as eggs, meat and potatoes served into a styrofoam container by an employee

-pool is by reservation-it booked up quickly, but we were able to get a time slot...our kids really enjoyed having the pool to themselves!! Time slots are one hour and max of 6 guests although our family of 4 was not assigned with anyone else

Room tip: If anyone in your party is a light sleeper take white noise or ear plugs-hotel has thin walls and can be noisy
Date of stay: June 2021
Trip type: Travelled with family
Thank bonjour05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded 18 June 2021

Dear bonjour05,

Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we were a great backdrop for your family's visit to Pittsburgh and that our staff and accommodations continue to exceed your expectations. Thank you for your patronage and we already look forward to your next stay.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021

Best hotel I have seen in Pittsburg. I have looked at a few but none of them came with anything that this hotel did. Great job on making us feel homey! I will definitely visit again and stay there. It was worth it

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mahfuzahm313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded 15 June 2021

Dear mahfuzahm313,

We take a great deal of pride in being your new favorite hotel in Pittsburgh! Thank you so much for your patronage and for your feedback. We always strive for improvement with the expectation that your next stay is even better. Please come see us again soon.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021

The hotel utterly failed to provide a safe experience. Both my wife and I are both allergic to feathers so I made a pre-arrival request for a feather-free room and confirmed it when checking in. In spite of what we were told, the bed had a feather filled cover on it that could have sent both my wife and i to the hospital. We called the front desk and the comforter was removed quickly but it took almost a whole day to get our bed remade with feather-free linens.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Rich S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded 10 June 2021

Dear Rich S,

Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs very promptly, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our response to special requests. I sincerely hope we have the chance to welcome you back someday and leave you with a more favorable impression. Thank you for staying with us.

Sincerely,
Nick Marchuk
General Manager

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Reviewed 9 June 2021

The Good: everything you need and expect of a hotel stay was present. Staff are helpful. We found the bed very comfortable and the hotel quiet (our stay was a Friday night). Super convenient location in Shadyside close to everything we came to Pittsburgh for.

The Average: all industries are hurting right now. Bring your own hair dryer, a way to de-wrinkle your clothes, some Clorox wipes, and your own sheets if you're relying on these amenities or are very particular about these things, and try to remember that everyone is doing the best they can.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank LeahB981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded 9 June 2021

Dear LeahB981,

Thank you so much for your insightful review. I appreciate you recognizing our helpful staff and comfortable beds even though your stay didn't meet all of your expectations. Your feedback is important to us as we continually try to improve our guests’ experience and I will share your reflections with our team. We hope you will consider a return trip in the future.

Sincerely,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2021

Clean, convenient, friendly location. We are multiple time repeat guests. Breakfast, although not what it used to be, is superior to other Covid-era hotel breakfasts we have experienced. We will stay here again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank britaec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded 7 June 2021

Dear britaec,

Thank you for your thoughtful review. I appreciate your return visit. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to achieve this goal. We look forward to your return.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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