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Brian J

Holly’s Bubbly Personality

5.0 of 5 bubblesReviewed 4 Apr 2024
Holly at the front desk was incredibly helpful. I loved her bubbly personality. You need to clone her. I would return just to see her. I arrived early and Holly went out of her way to accommodate me not only with the room, but also with some printing.
Date of stay: April 2024
Room Tip: All was well.
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this review
Responded 5 Apr 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,385)
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All reviews free parking great location heinz history center convention center front desk across the street pnc park within walking distance free breakfast great stay pool and hot tub allegheny river pittsburgh downtown the breakfast area hot breakfast would stay here again oatmeal
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8 - 13 of 2,386 reviews
Reviewed 22 March 2024

Great hotel

Staff are all helpful and accommodating

I'll stay here again for sure.

Clean rooms!
Nice area!
Free parking!
Nice pool!

Nika / Holly and Lamont were super!
Great people and very friendly

Always ready to help or just offer a smile.
I wish all hotels had this type of service!

Room tip: Go to Eagle for lunch or dinner Excellent food and service!
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank brianenyartsr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded 24 March 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, as well as our phenomenal team members Holly, Lamont, and Nika! We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

Great location. Service was wonderful. Holly was super and went above and beyond in helping us. We will definitely stay here again! Close to great restaurants, the strip and the hotel had free parking and everything was good! Thank you!!!!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Bradley D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded 24 March 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, as well as our phenomenal team members. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

The Hotel was extremely Comfortable with spacious rooms and great location to everything downtown ! Free Hot Breakfast was offered every morning with a warm smile by Eric and Anthony featuring waffles,eggs,bacon,oatmeal, cereal,fruit,muffins, scones,assorted juices,coffee,Hot chocolate,tea,decaf. The front desk was staffed with excellence! Thank you Ashlynn, (Sat & Sun.) Ray (Sat & Wed. nightshift) and Lamont.(Weeekdays) .The housekeeping staff was also fantabulous, A Special Thanks to Tre and Bea on the fifth floor! Another Extra Shout out to Anthony Breakfast) in the AM shift that always offered to go above and beyond to make my stay enjoyable! Ashlynn was readily available for information and suggestions to popular sights and restaurants! Thank you for a great business trip that turned a work week into a vacation ! Loved the indoor pool and the hot tub and fitness room !

Room tip: You need to request housekeeping service 24 hours in advance.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
3  Thank Susan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded 24 March 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, as well as our phenomenal team members! We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

I am here for 3 days, the place is clean, the hotel has updated rooms. The location is fantastic. I want to give a special shout out to the two hotel staff at the front desk, Jaime and Ronnell. I am visiting family, and as most of you know, that can be sometimes a tiresome experience. Jaime and Ronnell deserve 10 out of 10 stars. I felt like I was part of a "friendly" family. Jaime gave me recommendations of where to go and where to eat. I was treated so well, I was looking forward to saying hi to them because I got a friendly smile every time I walked past them. Stay here because of them - as well as a fantastically clean and updated hotel.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank George W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded 2 March 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, as well as our phenomenal team members Jaime and Ronnell! We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

This was a great location for visiting the Convention Center with it being a 5-10 minute walk. The front desk staff was friendly and helpful at arrival and during the stay. Parking is free and we did not have an issue finding a spot. There were two spaces allocated for EVs with a charger. Parking is behind the hotel and the door to the lobby in the rear of the building may only be accessed with a room key or with the Hilton digital key. Several restaurants are within a 10 minute walk. Breakfast was just ok and the staff struggled to keep items stocked. Some areas of the hotel are showing age (some peeling trim in rooms, marks on the walls, doors) and the breakfast area tables and coffee station were not always clean. Odd numbered rooms face the river and were quiet.

Room tip: There is a water bottle filler located off of the lobby in the hallway on the way to the pool/gym.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank patsgo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded 14 February 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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