This is the second Springhill we've stayed at this month that was not good.
We weren't given our usual perks for being high level Bonvoy members. We had to ask for water and our room was next to the elevator and ice machine.
The heater was on in our room when we arrived. In July. In Pittsburgh.
There was no facial tissue or bar soap.
The lighting in the whole room was horrible. I couldn't even see to put on make up. I was told "they're working on it".
The sheets were old and worn.
Breakfast was ok, but one of the employees running it was over the top. She was loud and talking all the time to everyone. I like to eat in quiet. This wasn't quiet.
They have to be surviving because they are close to the ballpark. It's certainly not because of the quality of the hotel.

The best thing about this hotel was its location. Overall it feels a bit rundown and in desperate need of a refresh. The front desk staff wasn’t rude but were more interested in chatting with each other and disinterested in helping the guest.

Rundown hotel with staff that just doesn’t try, just like the property down the street owned by the same Marriott franchisee that skimps on upkeep and maintenance.

Stayed 3 nights during a heatwave in July. Air conditioning for public areas was broken. Room a/c worked (more or less). Should have moved on night one but was too convenient to my business purpose for being in town.

I get it. Things break down. But my complaint is that management did absolutely NOTHING to provide info about the problem or try to make their guests a little more comfortable.

For example: no a/c in breakfast area. Why not set up a few fans to at least make an effort? Nope. Fans behind the front desk for staff, but no thought about guests.

Another example: was informed of the no a/c on check in. But had to ask for my options about staying elsewhere before the manager reluctantly said she’d waive the cancellation fee if I walked. Asked to check that ac in room actually worked before I decided and was flatly told no.

Another example: manager said they were working on the problem but not sure when it would be fixed. Later saw a maintenance guy so asked him, and he said they were waiting on a crane to lift the ac unit to the roof and it wasn’t coming for three more days. So I asked at front desk again about timeframe and was given the runaround. Even the attached restaurant had a sign saying no ac until July 11 but nope, no admission from front desk staff or manager about the real truth.

Capping all this runaround, they gave me a room just a few feet from a major highway despite my elite status (never acknowledged either). Room was poorly maintained. A/c couldn’t get the room temp below 75 degrees. Thermostat auto cool setting wouldn’t work. Closet door was removed. Hangers busted. Moldy shower curtain. Wallpaper peeling off the wall. Dingy comforter. Trash on the hallway floors and dirty cocktail glasses in public areas during my entire three night stay were never cleaned up. All adds up to clear signs of maintenance neglect and lack of desire by staff to do their jobs.

I regularly stay in the neighborhood for my company located here and won’t ever set foot in here again or its sister property. Avoid at all costs.