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Frankiboy48
Virginia Beach, Virginia

Kudo To Hotel Staff

5.0 of 5 bubblesReviewed 16 Sept 2023
We stayed there September 8-11. I wanted to compliment your staff, 2 in particular. When we checked in, I asked Kaylee if there were any upgrades available for retired military. She was able to provide one, and was able to give us a room on the 2nd floor, which we preferred.
We used your shuttle on Saturday. Dimitrius, your driver, was courteous and professional. He arrived promptly to pick us up for our return to the hotel. Most importantly, he was a safe driver.
Your breakfast staff were friendly and attentive to guest needs.
I requested extra towels from the front desk, and within 5 minutes they were delivered to our room.
This all made for a nice stay at your hotel. We will be back.
Date of stay: September 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this review
Responded 20 Nov 2023
Dear Fankiboy48
Thank you so much for kind words you wrote about our hotel, and more importantly our staff. It is very much appreciated that you took time out of your busy schedule to review us, and for that we thank you! We hope that your travels bring you back to Pittsburgh, so we may once again deliver on our promise of a memorable stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 829 reviews
Reviewed 28 August 2023 via mobile

It was wedding weekend!!! Awesome, FD Linda was able to put us and another couple in adjoining rooms. Asking for it is never guaranteed. Linda went above and beyond. The room was CLEAN & gorgeous!!! Night Audit Nicole is a gem!! GREAT STAFF!!

Room tip: This is simple. Be kind. Speak with respect to the other person. 99% of the time they will reciprocate. Makes all the difference.
Date of stay: August 2023
Trip type: Travelled with family
Thank bchbm58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 20 November 2023

Dear bchbm58
Thank you, so much for the wonderful review. It means a lot to read such kind words, and we truly appreciate the time you took to write about us!

Hospitaly yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

Had a reservation for Aug 12 as I was taking my husband to the Pirates vs Reds game that evening. Hotel location is perfect to attend a baseball game since it is across the street. We had stayed here years ago when we took a family vacation and had a very nice stay. This time the only thing that was still the same was the location.
Check in was 4:00 and I called the day before and spoke to a very pleasant person at the front desk to see if we could park if we arrived early and was told yes. I went inside to get my parking pass and the front desk person acted like it was so much of an inconvenience to fill it out. Never heard someone take so many deep breaths. I thought I should apologize for bothering her.
Room was not impressive Walked around room in my socks and needless to say the socks were very dirty which means the carpet was not clean. We were exhausted and when we pulled the comforter back we were not sure if the sheets and pillow cases were changed from the last person since both were very wrinkled so we just went to sleep or what sleep we could get with the loud air conditioner running all night. Next morning when we went to get our showers we only had one washcloth so my husband had to use a hand towel.
Sunday morning we went to breakfast and the attendant at the breakfast buffet greeted us with a warm smile and a good morning! Wish more people were as pleasant as she was. Didn’t get her name but she was on duty Sunday morning August 13th. You are very lucky to have someone like this in this position. Food was good and there were many item to choose and all were filled.
Went back to our room and waited as check out is 11:00 and since the game was rained out the night before, we exchanged our tickets for Sundays game at 1:35. At 10:45 housekeeping was knocking on doors I am assuming to get everyone out. Went to check out and the first desk person who filled out my parking pass was there but I went to the other desk attendant. She was very nice and professional and we went on our way. I can’t say it was a bad stay but there is a lot of room for improvements.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank casey1960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2023

GREAT location for the Pirates, Steelers, or Carnegie Science Center. Directly across the street from PNC Park with parking ($27 fee). The room was fine, normal wear and tear, and the breakfast was also fine, enough but nothing to write home about. What sold it for us was the location and the staff. All staff were extremely friendly and responsive. We will be back (and let’s go Bucs!)

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank kellymA9530HD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2023

Had ants, asked them to vaccuum. Came back and they hadn't. Went out, came back. They sprayed RAID inside the non ventilated room and expected me to sleep in it. The front desk acted like I was constantly complaining but the ants were in the bed!!!

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Anne K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 13 July 2023

Dear D4795XJannek
I'm sorry to hear that this occurred in your guestroom.
I will follow up with our staff to see the report, and I will certainly have our pest control come to evaluate the situation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2023

We've been loyal Marriott members for decades but the quality of their properties has certainly gone downhill. Our location was perfect for going to PNC park and other downtown attractions and the shuttle service was much appreciated. BUT I certainly expected a better level of accommodations. There was no hot water in our room. Called maintenance, someone showed up around 9:30 pm, didn't even step inside the room, nothing was resolved. Shower leaked so badly the water soaked the bathroom floor. And for a Marriott the breakfast was pretty skimpy. We have stayed there several times in the past but this was truly inexcusable.

Room tip: test the water temperature before you unpack
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Cindy51576
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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