We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
$300
Breakfast included
Expedia.com
$300
Breakfast included
Get rewarded with One Key
SpringHill Suites
$300
Book Now with Marriott Bonvoy
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
sunnygirl6
NY

Perfect location but moldy shower curtain.

4.0 of 5 bubblesReviewed 20 Aug 2021via mobile
We attended a concert at PNC Park. The location was perfect. We arrived at 2pm which was good because spots in their lot filled up quickly. The girl at the front desk told us we’d receive our mobile key in the app when the room was ready. At 3:20, we went up to the front desk and the guy laughed and said they are 4 months away from having a mobile key.

The bathroom was gross. The shower curtain touches the toilet. The shower curtain liner had mold all over it. That’s nasty. Spray it with Lysol every time you clean the room and that should not happen. If it does, replace it!

“Breakfast “ isn’t much. Stale bagels, cereal, muffins, eggs, yogurts and chocolate chip bread (nothing that great). Oh, coffee and juice, too. The bed was ok. My husband hated it but it was ok for me. The couch had dusty stuff on it but we were barely in the room aside for sleeping and showering.
Date of stay: August 2021
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this review
Responded 26 Aug 2021
Dear sunnygirl6
Please accept my apologies on the condition of your bathroom. We have informed our housekeeping department to make sure they rectify these issues. I hope this was reported during your stay as we would have loved the opportunity to correct this regardless this was quite embarrassing to read.

I would also like to apologize for the misinformation regarding our mobile keys. I will personally speak to our desk agents regarding mobile keys.

Hospitably yours,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Booking.com
$316
No prepayment needed
  • Expedia.com
    $316
  • Hotels.com
    $316
  • Priceline
    $316
1.0 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Pool
Booking.com
$347
  • Hotels.com
    $348
  • Expedia.com
    $348
  • Priceline
    $347
1.0 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Free parking
Exterior
Booking.com
$236
  • Priceline
    $236
  • Algotels
    $225
  • Hotels.com
    $236
1.0 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Restaurant
Booking.com
$371
  • Expedia.com
    $390
  • Hotels.com
    $345
  • Priceline
    $371
0.7 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Free parking
Booking.com
$220
  • Expedia.com
    $221
  • Hotels.com
    $221
  • Priceline
    $220
0.2 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Pool
Lobby
Booking.com
$437
Fully refundable
  • Omni Hotels
    $437
  • Hotels.com
    $437
  • Priceline
    $437
1.1 km from SpringHill Suites by Marriott Pittsburgh North Shore
Restaurant
Bar/Lounge
Booking.com
$252
  • Expedia.com
    $253
  • Vio.com
    $245
  • Priceline
    $252
1.3 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Restaurant
Wyndham Grand Pittsburgh Downtown
Booking.com
$293
  • Wyndham
    $293
  • Algotels
    $220
  • Hotels.com
    $293
0.8 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Restaurant
Booking.com
$218
No prepayment needed
  • Priceline
    $218
  • Expedia.com
    $218
  • Skyscanner.com
    $219
12.7 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Free parking
Booking.com
$229
  • Choice Hotels
    $229
  • Priceline
    $229
  • Expedia.com
    $229
3.9 km from SpringHill Suites by Marriott Pittsburgh North Shore
Free Wifi
Free parking
View more hotels in Pittsburgh
Reviews (826)
Filter reviews
826 results
Traveller rating
390
274
98
29
35
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
390
274
98
29
35
Show reviews that mention
All reviews pirates game pnc park across the street great location baseball stadium clemente bridge shuttle service the breakfast area room was spacious parking downtown concert
Selected filters
Filter
Updating list...
41 - 46 of 826 reviews
Reviewed 13 August 2021

We were taking in a Pirates game and this hotel is almost in the park. There's a nice bar-restaurant attached and the rooms are fine if only passably clean. A bit worn but great location snd staff was fine.

Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
1  Thank saturdaydiner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 26 August 2021

Dear saturdaydiner
Thank you for the review of the SpringHill Suites. We truly appreciate your kind comments, and hope to see you again in the future.

Hospitably yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021 via mobile

This hotel has more than 6 floors and it was packed, but had only one working elevator. I was not informed before making a reservation that there was no housekeeping. The bed felt like a rock and the towels like sandpaper. The rate was excessive for the accommodations. All 2 stars go to the wonderful woman who staffed the breakfast. Her warmth and friendliness made a miserable stay feel a lot less miserable

Date of stay: July 2021
Trip type: Travelled as a couple
Thank GatashMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 26 August 2021

Dear Gates A
Thank you for taking the time to review the SpringHill Suites North Shore. As we have been emailing our guests in regards to our elevator, and stayover service I apologize that we missed yours. Our service company is working diligently to rectify this, but it is a major repair that requires a lot of detail. Rest assured to issue will be fixed within the coming weeks, and we truly hope that should your travels bring you back to Pittsburgh that you choose the SpringHill Suites.

Hospitably yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2021

I have stayed at Marriott hotels and really enjoyed it but this stay was not good. The couch had a very gross stain on it. The room was not very clean and has paper towels discarded under the sink. The bed was creaky and not comfortable and the shower had water but would not come out of the shower head. I did not enjoy this stay at all!

Date of stay: July 2021
Trip type: Travelled solo
Thank 851alynnc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

Dear 851alynnc
Thank you for the review, and I would personally like to apologize for all the blunders that occurred during your stay.
We would have loved the opportunity to correct any issue you had while you were in house, and I apologize if we didn't if this was reported.
The condition of your room was not up to our standards, and we will be addressing your concerns with our housekeeping staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021

Pros: Our room was clean and comfortable. We had plenty of room to spread out. Location is great if you are attending a ball game or something else downtown. The breakfast staff was awesome.

Cons: There is only one working elevator (and judging by other reviews they are in no hurry to fix it). They only gave us 3 cups and 3 towels in the room. Our son used the sofa bed, but there was no bedding in the room for it. After 2 hours and 3 calls to the desk, they finally brought some up. The breakfast was okay, but there were absolutely no COVID protocols other than a couple 6 ft. markers on the floor that everyone ignored. It would have been nice to have gloves as I've seen at the Hiltons and Hamptons. If you have a car, you have to pay to park it.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank wirttravelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

nDear wirttravelers
thank you for the review. I apologize for the elevator, but it is in fact in the process of being repaired. Our service company is obtaining all the necessary permits to begin the repairs, and are awaiting for materials to be delivered.
We have taken your suggestion and have put gloves out in our breakfast area. This should have been done prior to your arrival.
Again, please accept our deepest apologies, and please note we are on our way to once again being the top hotel on the North Shore.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2021

Marriott would pull the nameplate if they cared about their reputation.

This used to be a jewel in the SpringHil chain.

Now...one elevator works. The pool smells like vomit. Half of the light switches in the room attach to nothing. Two thin towels given for a two night stay. Blankets appear to stapled to the bed...can't be moved. Thermostat bears no resemblance to cooling/heating delivered. Affiliated restaurant will be cutting hours beyond belief.

I have stayed here 8-16 nights/year for over a decade. Will now opt for Hilton or Holiday Inn. The local Marriott franchisee has clearly given up.

Room tip: Go elsewere until mganagemtn changes
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
1  Thank Jim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

Dear Jim H
We are terribly sorry that your stay was not up to our standards. I can however assure you that we are correcting the challenges that we are facing.
I also would like to apologize for the restaurant. While they are actually not affiliated with the hotel they are also facing challenges with staffing.
We can only hope that you choose to stay again, so we can show you what great service is.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews