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saturdaydiner
Newtown, Pennsylvania

Great location for PNC park

4.0 of 5 bubblesReviewed 12 Aug 2021
We were taking in a Pirates game and this hotel is almost in the park. There's a nice bar-restaurant attached and the rooms are fine if only passably clean. A bit worn but great location snd staff was fine.
Date of stay: August 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this review
Responded 26 Aug 2021
Dear saturdaydiner
Thank you for the review of the SpringHill Suites. We truly appreciate your kind comments, and hope to see you again in the future.

Hospitably yours,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 August 2021 via mobile

This hotel has more than 6 floors and it was packed, but had only one working elevator. I was not informed before making a reservation that there was no housekeeping. The bed felt like a rock and the towels like sandpaper. The rate was excessive for the accommodations. All 2 stars go to the wonderful woman who staffed the breakfast. Her warmth and friendliness made a miserable stay feel a lot less miserable

Date of stay: July 2021
Trip type: Travelled as a couple
Thank GatashMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 26 August 2021

Dear Gates A
Thank you for taking the time to review the SpringHill Suites North Shore. As we have been emailing our guests in regards to our elevator, and stayover service I apologize that we missed yours. Our service company is working diligently to rectify this, but it is a major repair that requires a lot of detail. Rest assured to issue will be fixed within the coming weeks, and we truly hope that should your travels bring you back to Pittsburgh that you choose the SpringHill Suites.

Hospitably yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2021

I have stayed at Marriott hotels and really enjoyed it but this stay was not good. The couch had a very gross stain on it. The room was not very clean and has paper towels discarded under the sink. The bed was creaky and not comfortable and the shower had water but would not come out of the shower head. I did not enjoy this stay at all!

Date of stay: July 2021
Trip type: Travelled solo
Thank 851alynnc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

Dear 851alynnc
Thank you for the review, and I would personally like to apologize for all the blunders that occurred during your stay.
We would have loved the opportunity to correct any issue you had while you were in house, and I apologize if we didn't if this was reported.
The condition of your room was not up to our standards, and we will be addressing your concerns with our housekeeping staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021

Pros: Our room was clean and comfortable. We had plenty of room to spread out. Location is great if you are attending a ball game or something else downtown. The breakfast staff was awesome.

Cons: There is only one working elevator (and judging by other reviews they are in no hurry to fix it). They only gave us 3 cups and 3 towels in the room. Our son used the sofa bed, but there was no bedding in the room for it. After 2 hours and 3 calls to the desk, they finally brought some up. The breakfast was okay, but there were absolutely no COVID protocols other than a couple 6 ft. markers on the floor that everyone ignored. It would have been nice to have gloves as I've seen at the Hiltons and Hamptons. If you have a car, you have to pay to park it.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank wirttravelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

nDear wirttravelers
thank you for the review. I apologize for the elevator, but it is in fact in the process of being repaired. Our service company is obtaining all the necessary permits to begin the repairs, and are awaiting for materials to be delivered.
We have taken your suggestion and have put gloves out in our breakfast area. This should have been done prior to your arrival.
Again, please accept our deepest apologies, and please note we are on our way to once again being the top hotel on the North Shore.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2021

Marriott would pull the nameplate if they cared about their reputation.

This used to be a jewel in the SpringHil chain.

Now...one elevator works. The pool smells like vomit. Half of the light switches in the room attach to nothing. Two thin towels given for a two night stay. Blankets appear to stapled to the bed...can't be moved. Thermostat bears no resemblance to cooling/heating delivered. Affiliated restaurant will be cutting hours beyond belief.

I have stayed here 8-16 nights/year for over a decade. Will now opt for Hilton or Holiday Inn. The local Marriott franchisee has clearly given up.

Room tip: Go elsewere until mganagemtn changes
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
1  Thank Jim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

Dear Jim H
We are terribly sorry that your stay was not up to our standards. I can however assure you that we are correcting the challenges that we are facing.
I also would like to apologize for the restaurant. While they are actually not affiliated with the hotel they are also facing challenges with staffing.
We can only hope that you choose to stay again, so we can show you what great service is.

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Reviewed 6 July 2021 via mobile

My family stayed here for one night for a Pirates game. The location is great for a pirates game or even a Steelers game . We stayed in a queen suite and the room was a great size. The view from room was nice as well. The reason I didn’t give it a 5 was because of how dated the room was and how loud the room we stayed was next to the highway. Also parking is an extra $27.00 a night.
The one elevator was broke , which in their defense they emailed and warned us before our trip which was very courteous. We stayed on a higher floor and ended up walking the steps up and down due to the business of the hotel over the weekend. I would consider staying here again if we went to another game due to the location.

Room tip: Parking is $27 a night .
Date of stay: July 2021
Trip type: Travelled with family
1  Thank Devries87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 August 2021

Dear Devries87
thank you for taking the time for submitting the review. Your kindness and understanding means a lot to us and makes these challenges a little easier.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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