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Hungrybeaver6

Stay here!

5.0 of 5 bubblesReviewed 22 Jun 2021via mobile
Excellent customer service! This place was slammed and the women working the desk were BEYOND accommodating. People were being absolutely terrible to them and they stayed cool. The location is prime too. Walking distance to everything! If I go to Pittsburgh again, I’m staying here! They held our bags while we had lunch, let us check in early and out late (these services can not be guaranteed) maybe they made it work because we weren’t being jerks about it? They were beyond friendly while catering to us. This kind of hospitality doesn’t exist in a hotel in this price range! I was astonished by the level of customer service. Probably better than the Ritz! If I owned a hotel chain I’d be scouting out this one to steal their staff.
Date of stay: June 2021
Room Tip: Walking distance to the baseball stadium, football isn’t far also many restaurants, bars, &...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this review
Responded 2 Jul 2021
Wow!! What an awesome review!! Thank you, Hungrybeaver6 for taking the time to write this great review!!!
Comments like this are rare these days, and we certainly appreciate all of your kind words.
Our staff truly tries to make every guest welcomed, and comfortable.
We hope that we get to see you again in the future.
Take Care, Stay safe

Hospitably yours,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 June 2021 via mobile

If you are in town for a Pirate game, this place is perfect. Right across the street from PNC Park and witching walking distance of plenty of restaurants/bars, etc. Stay was fine and staff friendly and helpful. Check-in was painful as there simply were not enough staff to handle the number of people trying to check in. There was a day game and lots of people were trying to check-in before the game. We did not get our room until after the game at about 7pm. One night one room with tax was about $202.00. Don’t be fooled that it will be “inexpensive”. Breakfast was “take and go” as COVID restrictions are still in place. Room was comfortable and clean.

Date of stay: June 2021
Trip type: Travelled with friends
1  Thank MarkMM55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 2 July 2021

Dear MarkMM55
Thank you for the review of the SpringHill Suites Pittsburgh North Shore. Thank you for the kind remarks about our staff. That certainly means a lot.
We also appreciate your understanding with the check-in process.
We truly hope to once again be at your service should you travel back to Pittsburgh.

Hospitably yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2021 via mobile

Pleasant staff, comfortable and clean room situation, convenient location for biking through Pittsburgh.

We rolled in after two days on the GAP Trail and were warmly welcomed by the front desk. We rolled our bikes through the lobby and they fit easily on the elevators.

Would definitely recommend for a visit to Pittsburgh or to end or start your trip on the GAP Trail.

Room tip: Across the street from Pirates, and just a short walk across the bridge for excellent food choices.
Date of stay: May 2021
Trip type: Travelled as a couple
Thank JoshKleinfeld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 4 June 2021

Dear JoshKleinfeld
Thank you for the awesome review of the SpringHill Suites! I'm glad to read that you enjoyed your stay with us!
We certainly hope to see you again when your travels bring you back to Pittsburgh!

Hospitably yours,

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Reviewed 23 May 2021 via mobile

While the hotel is showing its age in the fixtures and furnishings, it is extremely clean inside and outside. Found the staff, especially Josephine at the front desk, to be fully exceptional in dealing with a reservation matter and a keys issue to great satisfaction. For those who care: high shower water pressure, so-so internet speed, above average grab and go breakfast (Jimmy Dean sandwiches, lots of yogurt and muffin choices).

Date of stay: May 2021
Trip type: Travelled with family
2  Thank Guy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 4 June 2021

Dear harbinchina
Thank you very much for the great review of the SpringHill Suites! I will certainly let Josephine know that she was mentioned in your comments. It really does mean a lot to us knowing that you enjoyed your time.
We truly hope to see you again.

Hospitably yours,

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Reviewed 18 May 2021 via mobile

The bedding was either soiled or old with spots—used extra sheets from the closet to cover them up. Air conditioning was loud and the controls unreadable. Buffet was sparse—and closed at 9am on a Sunday. Staff was cheerful and helpful

Date of stay: May 2021
Trip type: Travelled with family
Thank david l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 20 May 2021

Daer djleland
Thank you for the review on Tripadvisor. As we navigate through these strange times we have been faced with certain challenges. I certainly understand your frustrations as I would have been frustrated too. I have addressed these issues with our staff to ensure that they were isolated incidents. We certainly hope this does not strain any relationship that we may have as we want nothing more than to welcome you back to deliver on our promise of a memorable stay.


Hospitably yours

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Reviewed 1 May 2021

My husband and I are on a road trip back to our alma mater to celebrate our 10th year dating anniversary. I like road trips but not when I have to sit in the car for more than 5 hours in a single day; hence, we decided to make a pitstop at Pittsburgh to break off our long drive.

I picked this hotel simply because it's close to the Andy Warhol museum (walking distance) since that's one of the attractions we planed to visit in Pittsburg, so that we don't have to pay for additional parking. The decision turned out to be wrong...

Upon arrival at the hotel, the checkin line was very very long, so we couldn't have checked in first or else we'd miss our reserved timeslot to visit the museum. With that being said, the idea of walking to the museum and parking our car at the hotel didn't work out. But what's disappointing of our stay wasn't even because of the parking situation ... it was the smokey rooms! After visiting the museum, we came back to the hotel to check in, only to find out room extremely smokey, so we went downstairs to request for a room change. The new room we were placed in unfortunately still had the smokey smell, so we went down again but unfortunately was told there were not other rooms available since they're fully booked.

We later noticed that outside of every single room on our floor are pasted with a note asking guests not to smoke in the room. It is apparent that the hotel has had issues with guests smoking in the room but they haven't figured out a way to solve the problem. We did a quick search after going back to our smokey room to see if we'd just find another hotel in the city to stay but it was too late minute so everywhere else is very expensive. We had no choice but to stay in for the night.

In addition to the smokey room... we also didn't have any towels in the room. We tried to call housekeeping but no one picked up. We then called the front desk staff and was told someone will bring us towels. We waited for at least an hour but still no one showed. My husband then went downstairs and literally walked with the receptionist to the basement unit to pick up towels.

So why am I giving this hotel a 2 out of 5 not a 1? The front dest staff were all really nice. I could tell they were overworked and extremely short staffed. In fact, in the morning when we were leaving the room, we saw a note underneath our door from the management apologizing for the bad experience we have experienced. I have learned from the news that it's been difficult to hire staff in the service industry, so I don't blame the hotel (it's a bigger economic issue we're facing as as society) but this experience certainly wasn't great... especially it was only the start of our anniversary trip.

Date of stay: March 2021
    • Value
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    • Service
1  Thank sukix0x0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Costello, General Manager at SpringHill Suites by Marriott Pittsburgh North Shore, responded to this reviewResponded 8 May 2021

Dear sukichao
Thank you for taking the time to reveiw us at the SpringHill Suites North Shore. This past year we have been faced with challenges including a unique clientele that also gave us challenges. While we try our best to ensure that we are a smoke free facility it can be hard to control even with posting signs throughout the hotel.
We are on our way back to being one of the top hotels in the North Shore. Staffing is improving as well as our service and we are truly committed to delivering to all of our guests a great, and memorable stay.
Please reach out to me personally on your next anniversary and I will ensure a comfortable stay for you.

Hospitably yours,

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