After giving this property a great review in 2017, I felt let down this time. We came for a sports event in the middle of a pandemic. The rooms were okay, nothing special. What I felt was lacking this time around was the service. We observed employees walking around without masks (including the person cleaning rooms). The lobby was loud and crowded at times and no one enforced masks or distancing. I did not feel safe. Worst of all, when we arrived, I asked the front desk clerk what time the restaurant would be open until, and she said 10 or 11 pm. I said good, because I knew we would be hungry after the sports event. When we later went into the restaurant at 8:30 pm they said they were going to be closing. They would not seat us or even let us order take out. They allowed us to get a drink "to go" - a tiny drink at an inflated price. We went outside and walked to try and find a restaurant. There were only a few, noisy bars that were open. We turned around and went to bed hungry. I was eager to have food in the morning. The breakfast served was in a bag and not good. (I understand that they are limited in what they can serve in a bag, but I have had better bagged breakfasts at other hotels during the pandemic.) I was disappointed in the whole experience.
