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“Terrible Manager, Mice on the Rooftop ”
Review of Sienna Mercato

Sienna Mercato
Ranked #39 of 2,234 Restaurants in Pittsburgh
Cuisines: Italian, Wine Bar
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: After-hours
Description: Emporio: A Meatball joint is located on the 1st Floor of Sienna Mercato. Choose from a variety of gourmet meatballs, sauces, and have it served to your liking. Emporio: A Meatball Joint has snack things, sides, salads, and a variety of house made deserts all made from our scratch kitchen. We have 32 draft beers, wine and cocktails.
Reviewed 6 September 2023

DO NOT GO HERE! While the roof top of the Sienna Mercato is so beautiful there were MICE running around everywhere. We arrived for a few happy hour drinks, which was fine. The two girls at the bar were awesome. We decided to go to the second floor to eat and here's where things went left. We ordered our food - - I specifically ordered a chopped salad. When the salad arrived, it looked more like a Ceasar salad, there were tomatoes cut up so small you could barely recognize them, NO ONIONS and NO CUCUMBERS. I asked the waiter, whose name was Emma did I receive the wrong salad. She preceded to say that I had not received the wrong salad and it was a chopped salad. I explained to her that it was not, and she argued with me, that was the first mistake because why would you argue with a patron. I asked to see the manager. The manager DID not come to our table for at least 20 minutes and when she came she said, well I'll charge you half for the salad because you did eat it. Well, I didn't have an option since you never came to our table. My best friend grabbed all the bills and went to talk to the manager in private because she didn't want anyone upset. My bff came back and the manager provided us with a $25 gift card to comp us for the salad and the inconvenience. We went back to the roof top for an additional drink. We went to take a few pictures and wait for our drinks to be made and noticed mice running all around. We noticed at least 4 of them running in open site. The staff acted very nonchalant. We immediately left.

Date of visit: September 2023
    • Value
    • Atmosphere
    • Service
    • Food
Thank Michelle P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (517)
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4 - 8 of 517 reviews

Reviewed 30 June 2023

Came with out of towers, sight have ordered but so rushed we didn't bother. Wanted to check out Tetto, and have drinks there. NOT HAPPENING, we brought bags with boxes of our unfinished food, OH NO you can't do that.
Won't be back there.

Date of visit: June 2023
    • Value
    • Service
    • Food
Thank GaleN536
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2023

We had an overall terrible experience at both the restaurant and the rooftop bar. We were a group of 9 girls, who had reservations 2 months in advance. During our wait of o we an hour and a half for pizzas and salads- one of which pizza never even showed up, we were served one drink and never checked on. Extremely disappointing since we were there to celebrate a bachelorette and our party all had a terrible experience. It is quite frustrating to see many other tables, just as large as ours getting served and service- while we had to go up to the bar to order a second round of drinks after waiting for an hour. When 3 of the 4 pizzas that we ordered finally did show up- it was ice cold.
However, the most upsetting part of the entire night was the service from the entire staff- not just our server. There was one person, the manager who tried to mend things over but unfortunately the damage was done. We were glared at, talked about, and never felt more unwelcome in a place where we just paid a $300+ bill. The manger tried to make things better by offering our froup a complimentary rooftop bar drink- however the service was just as appalling. It’s a shame because it could be an overall decent spot- but unfortunately the staff made the entire evening less then a good experience and I will not ever recommend this place to anyone.

Date of visit: June 2023
Thank Amy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2023

Dined at Mezzo, seated beside the open windows overlooking the Cultural District and it was a perfect evening for pseudo-al fresco dining.
The meal excellente, elevated modern Italian. We had the Italian Margarita which was strong, citrusy and chilling. Shrimp Fra Diavolo which was spicy but very tasty. spaghetti which was perfectly cooked and tossed in a creamy alfredo with fresh basil and pancetta. good and very filling.
excellent panna cotta and pound cake. wow experience

Date of visit: May 2023
    • Value
    • Service
    • Food
Thank Francis P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2023 via mobile

We went here for a Bachelorette dinner and made reservations 2 months in advance. This was one of the worst experiences and brought down the vibe of our entire party. 1. Our reservation was at 7:45 at 9:18 we had yet to receive meals. 2. Our waiter ignored our table and throughout the entire time only brought us one drink. We had to go up and ask for service. 3. One person was served well in advance of the rest of the group. Overall this was a terrible experience and I would not recommend this resteraunt. For making reservations month in advance they should have planned accordingly for our party and had the right staff available.

Date of visit: June 2023
1  Thank Marisa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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