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cody102481
San Antonio, Texas

Worst Hotel Experience

1.0 of 5 bubblesReviewed 7 Sept 2021
If you want to stay at a Doubletree, stay at the one by the airport. The Green Tree Doubletree should probably be condemned. The stench in the rooms is unbearable and probably a health risk. I checked out 30 minutes after I got in to my room. Luckily the lady at the front was understanding and gave me no trouble about canceling my stay.
Date of stay: September 2021
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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Reviewed 7 September 2021 via mobile

As long standing Hilton member, I was not greeted as a Hilton Honors member upon arrival, I was not offered my complimentary bottles, woman checking me quoted wrong rate. When we asked front desk for dinner recommendations, they handed us a list with about 50 restaurants on it and could not indicate what was near by.
We asked for toilet paper on our 2nd day as well as fresh towels and were told it would be taken care of. It was not and we had to ask for it two more times.
Most of restaurants in hotel were closed but one that was supposed to be open was not.
Missing drawer pull on dresser, missing grout and caulk
Exterior Doors that were supposed to be open until 11pm were not and keys did not allow us in- this was a problem for my handicapped guest. At least change the signs!!!
When you pay top dollar for a Hilton Hotel, you expect a minimum level of service which this hotel doesn’t even come close to meeting. Train your front desk staff and make sure they know what is nearby.

Date of stay: September 2021
Trip type: Travelled with friends
1  Thank 370aliner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2021 via mobile

Booked this hotel based on reviews…hair in bathtub and on bed upon arrival, absolutely no housekeeping services over a three night period, took over two dozen calls and a trip to the front desk for fresh supplies, then the fire alarm went off for probably two hours middle of last night. They evacuated part of our building but didn’t shut off the alarm nor communicate a thing. We were later told another guest set it off, but no apology. Staff wasn’t rude, but they weren’t very helpful either…and the lack of phone/room service for basic needs is a huge issue for me, especially at these prices. Very disappointed. Won’t stay again, and cannot recommend to others either.

Date of stay: September 2021
Trip type: Travelled with family
1  Thank Tmbmpl2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2021 via mobile

reception staff all staff very attentive and always very solicitous to assist you! I only have compliments for the whole team! I will be back to PITTSBURGO soon and I will definitely stay at the DOUBLETREE HOTEL !!!! THANK YOU GUYS !!

Att. MÁRCIO SOLDA

Date of stay: July 2021
Trip type: Travelled on business
Thank Sightseer710236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2021

Great hotel. Clean. Nice service. Jacuzzi usually is great but was a bit cooler this time. Pool is very nice. Wish they offered a free breakfast as they used to do it before Covid. Restaurant had a great food but slow service.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank DimitryS54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2021

I will start by saying that the hotel itself was very clean and that was the best part. We got there around 10pm and it was a ghost town. The temp in the room was so hot and couldn’t get the AC to work. About an hour later it randomly kicked on, but never really cooled down much. The tv remote only changed the channel after every 20th push of the button. We tried to call the front desk from the phone in the room that seemed to be from the 80’s, and not one of the buttons called to the front desk. So we called from our cell phone to ask about vending machines, since everything else was closed. They told us there was one at the end of every hall, we actually had to walk to the complete other side of the hotel and then go to 3 other floors to find a machine that wasn’t out of order, or that still had any drinks available. The bathroom was the smallest that I had ever seen, barely big enough to change clothes in private. No menus or packets with Info or the amenities or map of the hotel. No room service, the phone just rang. Got up early to catch breakfast and a coffee before hitting the road. (Website states there is a breakfast buffet) Nope. Absolutely no breakfast options at all. No coffee besides the coffee that comes with the room. Was able to catch a very limited “Starbucks “ in the bistro area that also was told they only had “grab n go snacks “ at this time. There were absolutely NO perks to staying at this location and I don’t know that it’s possible to have left and felt anymore disappointed than I was! Absolutely no amenities besides a gym and a pool that we weren’t even there long enough to take advantage of. Sad to say that this was the worst stay I’ve had at Hilton branch. Very very disappointed, to say the least. :(

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ajones0358
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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