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rcgro
San Luis Obispo, California

Really bad service.

1.0 of 5 bubblesReviewed 24 Aug 2021
one of the worst experience in the hotel stays. No service what so ever. Not enough towels or shower gel. No one answers phone service. even after repeated asks to front desk did not get what I needed in timely manner.
Date of stay: August 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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Reviewed 17 August 2021

Hilton Hotels should be embarrassed that their name is on this building.
I have traveled the world (including third World countries) and this is the worst place I have ever stayed.
Honestly, they should take a wrecking ball to it.

Date of stay: August 2021
1  Thank elizabethb626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2021 via mobile

Well we check into the hotel and there is a huge leak in the ceiling by the check in desk. There was a major storm so we didn’t think too much of it. We then saw another leak by our door but didn’t think much of it. We realize they forgot soap and shampoo for our room. I asked for both and they gave me soap but they told me they were out of shampoo which is a little frustrating because we came for a wedding and didn’t bring shampoo. Again pretty annoying, but not the end of the world. When we got back to the hotel around 10PM I heard a girl complaining about fire alarms, but didn’t think much of it. We went to the bar on site and really enjoyed it. Then at about 11:30 we came upstairs and fire alarms were still blasting right outside our door. We went down to the front desk and was informed that it was fixed, but came back upstairs and learned that it was not. We booked a king room but they said since we were requesting a switch we needed to move to a queen. When I said the switch was only because couldn’t sleep due to the fire alarms that they couldn’t shut off, they said it was out of their control that the fire alarms were going off and that it was the storms fault and not their fault. I expressed that I just wanted the type of room that we purchased and they said that we could either stay in the king by the fire alarm or move to a double queen that we didn’t want. End of story is we have two more nights in this place and we are wondering why we didn’t book the days inn down the street. Now we get to stay up all night listening to fire alarms with unwashed hair and spend more for a premium hotel. Next time we will make a different decision.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank jenniferlZ3558NF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2021

Last minute we decided to stay overnight in the Pittsburgh area to break up a long car ride home. We enjoyed staying here, our room was clean, our bed was comfortable and our check in/out was seemless. We had dinner at the bar and had a couple of good burgers and cold beers with a very attentive waitress. The next morning we opted for the breakfast buffet, a little pricey but very satisfying nonetheless. The outdoor pool looked lovely, had we had more time, it was a pool I would consider using. Thank you!

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DianeP48
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

Very nice hotel very accommodating. Checking in was fast and convenient. Inviting pool and exercise area with different workout apparatus’ available. A nice lounge area with a friendly server along with a Bistro.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank breadman89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

The hotel was not clean, mold and mildew in the bathroom. Housekeeping did not respond to requests for toilet paper/towels. Restaurant staff allowed a large, non-service dog in the dining room. Avoid!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank AnonPA2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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