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DianeP48
Bensalem, Pennsylvania

Nice Hotel

5.0 of 5 bubblesReviewed 12 Aug 2021
Last minute we decided to stay overnight in the Pittsburgh area to break up a long car ride home. We enjoyed staying here, our room was clean, our bed was comfortable and our check in/out was seemless. We had dinner at the bar and had a couple of good burgers and cold beers with a very attentive waitress. The next morning we opted for the breakfast buffet, a little pricey but very satisfying nonetheless. The outdoor pool looked lovely, had we had more time, it was a pool I would consider using. Thank you!
Date of stay: August 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,789)
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Reviewed 9 August 2021

Very nice hotel very accommodating. Checking in was fast and convenient. Inviting pool and exercise area with different workout apparatus’ available. A nice lounge area with a friendly server along with a Bistro.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank breadman89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

The hotel was not clean, mold and mildew in the bathroom. Housekeeping did not respond to requests for toilet paper/towels. Restaurant staff allowed a large, non-service dog in the dining room. Avoid!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank AnonPA2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2021

The hotel is very quiet. Clean and it is well employed. The employees at the front desk are amazing. The restaurant and food and drinks as well as the staff is A1. It is the only place I stay when I’m in town after a long day as a delivery driver for BakeMark.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Christopher G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2021

While this could be a nice facility, it lacked maintenance. Overflowing garbage, no clean towels or hand sanitizer detracted from the experience. In the fitness center, 4 of 5 treadmills were down, equipment was missing pieces and the place was not maintained.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Anne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perry Ivery , General Manager at DoubleTree by Hilton Hotel Pittsburgh - Green Tree, responded to this reviewResponded 6 August 2021

Thank you for taking the time to share your feedback. We take the feedback from our guests very seriously and look forward to using your comments to provide excellent experiences in the future.

Sincerely,

Stephanie Masullo
Director of People & Culture

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021 via mobile

We stayed at this hotel for one night. When we returned home I realized that my daughter forgot her stuffed animal she sleeps with every night. I called and spoke to Donovan who searched for 3 days! He called me back to let me know that Michael had found her animal and they would Fed-Ex it too me that night. They were both so kind and genuinely happy to have helped my family. While most hotel rooms are similar- this level of customer care has made me a customer for life!

Date of stay: July 2021
Trip type: Travelled with family
Thank Moconnor3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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