The room was large for my husband, teenage daughter, and I. We travel to Pittsburgh at least 3 times a year for our daughter. We were in town for 3 nights to move our daughter into her apt for her 2nd year at PITT. After a 6 1/2 hour drive our first hotel was crappy so we found this hotel last minute with one room left. It was double the cost of our stay but since it was closer to her apt and offered better amenities (such as a fridge in room and microwave, along with an indoor pool and whirlpool) we thought it was worth it. Nonetheless, in small print there was a $32 per night cost for parking...we had two cars:( We ended up working with our daughter and on campus staff to park our cars overnight on campus to avoid the fees. Our TV didn't work the entire stay, we called maintenance several times and they couldn't fix it. Each time they showed up with an attitude, replaced the remotes, tighten the wires, and then said something was wrong with the connection. Hotel wifi was in and out. There was an onsite restaurant that didn't offer room service and changed its hours frequently. We had to call for replacement of soap which was brought up 1 day later! When I called for towels housekeeping brought up only one set at a time for a room with 3 persons. We asked for a late check out of one hour and we were not granted such. We needed to book an additional day and I asked to extend our stay and I was offered to do so at the rate of $200 without consideration to all of the inconveniences caused. It appeared the staff was more concerned with money than our experience. I declined and decided to drive home early. Breakfast was not included in our stay, which most hotels we have stayed at in the past have included. For a cost of over $650 in Pittsburgh this stay was not worth it. We have stayed at other hotels for way less and have had a much more enjoyable experience. I will not stay here again or recommend to others. We are planning to come back in Nov for family weekend and we were hoping to stay here, but now we will look for another hotel.

We were pleased with the hotel, its location, the staff and its amenities. The BIG downfall was the cost to park. $32USD per night is steep. We inquired about parking at the PPG parking lot directly across the street and we were advised that overnight parking there is not permitted and the front desk alluded to it being an unsafe place to park. We paid for one night of parking at the hotel and then did some research and found that the PPG lot is absolutely fine and a fraction of the cost. There were several very nice cars parked there along with ours and the cars were fine. No issues at all. $10USD for 24 hours, you book through ParkWhiz and it took less than a minute. We wish the front desk had been more open about street parking being optional.

The two queen beds were comfortable with very fluffy pillows, the view from the window of the city and mountains was pretty, both of the televisions functioned well, the hotel room was cleaned efficiently, and the bathroom was high quality