Rooms r big, location is ok, breakfast is not included neither does parking. However, the reason I am giving 3 star is cleanness... stains on the floor, not clean rooms, coffee machine smelled so bad...overall I would recommend it for 1 night as a place to stay if you r ok from the get go that this is not a clean hotel , at least rooms
Thank you for your review. We appreciate your observations about our spacious rooms and location. However, we're sorry to hear about the cleanliness issues you encountered. Your comments are important, and we'll address these concerns with our team to ensure improvements are made and we enhance our attention to detail. We hope you might consider giving us another chance in the future for a more comfortable stay that better reflects the high standards we strive for.
The room was and felt very dirty. There were stains everywhere. The carpet, the ironing board, the curtains, the couch and there were food crumbs (m&ms & cereal) at the end of the couch on the floor. We were told that they were working on getting the carpet replaced but the curtains, couch, broken refrigerator, ironing board cover and cleaning could’ve all been fixed. The location and onsite parking is why we picked this hotel but the overall cleanliness of the room will lead us to look for a different hotel in the future.
Thank you for sharing your experience, Carrie. It's deeply concerning to hear about the cleanliness issues you encountered during your stay. The areas you highlighted are far from the standard we aim to provide. While it's good to know that carpet replacement is in progress, it's clear that immediate improvements are needed in other areas. We appreciate your feedback, as it points out the urgent need for better upkeep and attention to detail. Your comments will be addressed with our team to ensure a much-improved experience for future guests. We regret that we fell short this time and hope to have the opportunity to provide a cleaner, more comfortable stay in the future.
Stay far away from this hotel; poor service, dirty rooms, and impossible to get in touch with. I am very disappointed in everything that has to do with this hotel and their company. Stay anywhere else but here. It took me over a week and 20 phone calls to get help. They still billed me twice.
Thank you for your candid feedback, Marianne. It is truly disheartening to hear about your experience with service and room cleanliness, as well as the difficulties you faced trying to get in touch with us. This is certainly not the level of service we aim to provide. The frustration of being double billed and having to make numerous phone calls is unacceptable. Your concerns will be addressed with our team immediately to prevent such issues in the future. We deeply regret the inconvenience you faced and hope to earn your trust back with a much-improved experience should you give us another chance.
WILL NEVER STAY HERE AGAIN
I stayed at this Hotel in 2023 and It was Overpriced and Gross and the Hotel costed too much money, I was disappointed with the breakfast because I couldn’t get a refill on Orange Juice and was disappointed with the Parking I wouldn’t stay here again
Thank you for your candid feedback. We're deeply sorry to hear about your disappointing experience, as it’s clear we did not meet your expectations regarding value, cleanliness, breakfast service, and parking. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide a better experience on your next visit to Pittsburgh.
went here for mine and my girlfriends one year anniversary and it was EXCELLENT the front desk manager .. I believe Jim was his name was fantastic!! we were upgraded to a deluxe sweet because it was our anniversary and the hotel was super clean ! Every employee I met was super nice and personable!! The room was excellent Very Clean and tidy and as soon as we were settled the front desk called and asked how our accommodations were ! I felt very important to the staff and I will without a doubt be returning !!! May even make this a yearly trip. great food close by the porch was closed when we were there but it looked beautiful the pool area was super clean and tidy! and the hot tub was wonderful! Id give 10 stars if I could !!
Highly Reccomend
It’s fantastic to hear that your anniversary celebration was made so special at Cambria Hotel Pittsburgh-Downtown! The thoughtful upgrade to a deluxe suite and Jim’s excellent service clearly made a memorable impact, making you feel truly valued. It's lovely that the room was impeccably clean and tidy, and the proactive check-in from the front desk reflects the team's dedication to ensuring your comfort. While it’s unfortunate the porch was closed, it’s wonderful that the clean pool area and relaxing hot tub added to the enjoyment. The team will be delighted to hear you plan to make this a yearly tradition, and can't wait to welcome you back!
